Lo stato dell'automazione agentica nella Customer Experience 2026: come le Top 15% ottengono un ROI più elevato

AI adoption has surged, but most organizations are still struggling to turn it into meaningful customer and business outcomes. New global research from Talkdesk and NewtonX reveals the gap: only 15% of organizations have reached the point of orchestrating agentic AI across the customer journey.

Allora cosa distingue le organizzazioni che stanno semplicemente sperimentando l'IA da quelle che ne stanno effettivamente ottenendo risultati?

Join us as we unpack The State of Agentic Automation in CX benchmark. Discover how agentic AI and orchestration leaders are creating real impact—they are 4x more likely to report major CSAT/NPS gains and roughly twice as likely to drive retention and cost efficiency.

Register now to watch.