L'état de l'automatisation agentique en matière d'expérience client en 2026 : Comment les 15 % les plus performants atteignent un ROI plus élevé

AI adoption has surged, but most organizations are still struggling to turn it into meaningful customer and business outcomes. New global research from Talkdesk and NewtonX reveals the gap: only 15% of organizations have reached the point of orchestrating agentic AI across the customer journey.

Alors, qu'est-ce qui sépare les organisations qui expérimentent l'IA de celles qui obtiennent réellement des résultats ?

Join us as we unpack The State of Agentic Automation in CX benchmark. Discover how agentic AI and orchestration leaders are creating real impact—they are 4x more likely to report major CSAT/NPS gains and roughly twice as likely to drive retention and cost efficiency.

Register now to watch.