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Virtual Observer

Virtual Observer

Virtual Observer delivers Integrated QM features with Screen Capture, expandable to full WFO. (Optimized for 20+ seats)...

TalkIQ

TalkIQ

Delivering insights from conversations through AI and speech recognition Every conversation matters, and customer voice data presents...

Teleopti Workforce Management

Teleopti Workforce Management

Teleopti, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to...

PlayVox

PlayVox

Deliver Perfect Customer Interactions with our Quality Assurance Software We are on a mission to help you...

Performetric

Performetric

Real-time Monitoring System for Mental Fatigue Management. Performetric provides real-time notifications and recommendations regarding high levels of...

WeDial

WeDial

World-class Outbound Dialer, enhanced for Talkdesk Optimize your agents productivity and efficiency with Wedial for Talkdesk. With...

AutoReach

AutoReach

The Power Dialer for Talkdesk Our high volume dialer increases connect rates by 30%+ and talk time...

Simple Emotion Quality Assurance & Call Analytics

Simple Emotion Quality Assurance & Call Analytics

Harness powerful customer and agent insights, detailed transcripts and QA tools with patented voice analysis algorithms. Great...

Ytica Reporting and Analytics

Ytica Reporting and Analytics

Get instant control over your contact center critical metrics and insights Ytica is the out-of-the-box reporting and...

VoiceBase Smart Call

VoiceBase Smart Call

A smart, flexible, speech analytics dashboard to power automatic call classification, trends, and alerts Smart call classification...

ProcedureFlow

ProcedureFlow

A re-imagined call center knowledge base - uniquely visual and collaborative Efficiency is key to running a...

SnapSolv

SnapSolv

Build excellent customer conversations on any channel they are on, with Snapsolv’s unified messaging platform. SnapSolv is...

AssistHub

AssistHub

Personal Conversational Customer Experience - Live Chat, SMS, App Messaging AssistHub for Talkdesk enables efficient communication between...

eyeson

eyeson

Start high-quality video conferences right away from your Talkdesk account. Eyeson is a room based video conferencing...

Tap My Back

Tap My Back

Tap My Back is an employee recognition app/software for managers to improve employee engagement , workplace performance...

CrankWheel

CrankWheel

Instant screen sharing with anyone, no download required. Enhance online meetings with customers and share your screen,...

Textline

Textline

Business text messaging. Make your organization more efficient and keep your customers satisfied with business texting. Get...

Omnitraq Basic

Omnitraq Basic

Audio Mining with reports, search and transcripts on general vocabulary terms. Omnitraq Basic provides accurate audio mining...

Monet Workforce Management

Monet Workforce Management

Technology for a Better and Smarter Workplace. Monet Software is a global provider of workforce optimization software...

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