Level AI
Uncover deeper insights on agent performance & customer intent with Semantic Intelligence Level AI is a customer service intellige...
Uncover deeper insights on agent performance & customer intent with Semantic Intelligence Level AI is a customer service intelligence platform that uses Natural Language Understanding (NLU) to help contact center teams streamline quality assurance and frees up agents' time by automating repetitive tasks. Level AI’s semantic intelligence engine interprets customer conversations across support channels and provides insights for quality analysts to coach support agents. workforce management quality management Agent Coaching & Performance Agent Administrator Financial Services & Insurance Travel & Hospitality Retail & Consumer Goods Healthcare & Life Services Public Sector Telecom E-Commerce, Retail & Consumer Goods Commercial Enterprise Strategic