Webinaire sur la version d'avril 2026 : L'opérationnalisation des effectifs hybrides

Talkdesk Customer Experience Automation (CXA) continue de se développer, aidant les organisations à orchestrer les agents IA, les téléconseillers humains et les systèmes d'entreprise pour offrir des expériences client plus rapides et plus intelligentes.

Join our April ‘26 Release Webinar to explore the latest innovations, including:

• Operationalizing the hybrid workforce, with greater visibility into AI and human agent performance to monitor quality and continuously optimize customer journeys.

• End-to-end automation across the enterprise, connecting customer interactions to backend systems and executing multi-step workflows seamlessly across channels.

• Expanded AI-powered service across channels, enabling more requests to be resolved automatically across voice, digital, and email.

• Automation for complex scheduling and service coordination, helping organizations connect customers to the right expert faster across industries like healthcare, insurance, and banking.