At World Vision, we ensure that children who are really disenfranchised or marginalized are able to live life in its fullest. Finding that perfect balance between supported care, caring for our supporters, while at the same time delivering on our promise of being good stewards of their donations. That would be the biggest challenge. And through our partnership with Talkdesk we're making a real difference in the world. When we first started the implementation process with Talkdesk, we actually didn't know what we didn't know yet. Like, the future was so vast for us, but then once we implemented it, we were like, wow. It can do so much more than we even thought. The number one thing in our focus is that we want our agents to come in happy every day. And we want them to be able to use tools that will enhance the relationship that they're building with our supporters. And Talkdesk has been able to do that for us. It has given us deeper insights, efficiency, and support. Our evaluators are now spending less than fifty percent of their time evaluating calls. We're a voice for the children. Right? When you have somebody calling in, you wanna make sure you're telling stories. You're telling them how their support is impacting the difference they're making. And kind of building off the use of AI since we've implemented the chatbot. And it's leaving those conversations that are more meaningful to human agents to handle. One of the projects I'm proud of was implementing Navigator. It's an AI tool that automated routing decision, enhancing both the agent and the donor experience. Prior to implementing Talkdesk, about fifty nine percent of our callers who responded to surveys, they would say that they would recommend Provision as an organization for sponsorship. After we implemented Talkdesk, that number rose to seventy one percent. I found Talkdesk intuitive, easy to use. It's great to have this as a resource, something that we can access very quickly. We're really excited about exploring AgenTek AI further because the relationship is so important and it doesn't sound just like an automated service. We had some initial savings of one point five million dollars. That is a very measurable way in which Talkdesk is helping us making the world a better place.