Financial Services Experience Cloud™ for Banking: tutorial

En menos de 5 minutos, esta demo de gran impacto del producto Talkdesk Financial Services Experience Cloud for Banking ofrece una descripción general de las funciones clave, así como un tutorial de la interfaz del producto.

Funciones destacadas:

• Pre-built integrations with core banking systems and CRMs connect vital customer data including account details and payments for a holistic view of the customer
• Out of the box agent workflows for common banking customer service use-cases speed time to resolution
• Voice biometrics enables a secure and fast way to authenticate the customer’s identity leading to seamless interactions and increased security
• Banking agent workspace surfaces account information, credit card transactions, loan payments, and previous interactions in a single view for increased efficiency
• AI-powered digital and voice chatbots pre-trained in banking understand and respond to common banking use cases while generative AI automatically summarizes each conversation to accelerate your time to value.