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Zingtree Agent Pro

Application

Developed by Zingtree

Updated 01/20/2022

Version 1

Build interactive, no-code call scripts that are easy for agents to follow and for authors to maintain.

Contact centers of all kinds use Zingtree’s no-code, interactive decision tree software to guide their agents through complex, consequential, or changing processes. As they speak to customers on the phone, agents navigate a choose-your-own-adventure experience that shows them the right information at each stage of the conversation, boosting call compliance and leading the customer to the next best action. Businesses use Zingtree for a wide variety of use cases – inbound and outbound, for support, sales, scheduling, and beyond. Customers include brands as diverse as Ring, Cigna, and Hilton. Screen reader support enabled.

Key features

Changes on Command

Push changes to the script – with version control – whenever you decide.

Standard Workflows

Allows your agents to follow standardized scripts based on best practices.

Embed Anywhere

Insert your call script into a CRM or webpage, or launch from a browser.

CRM Integrations

Allow your agents to see customer info and the call script on the same screen

Instant Notes

Automatically transfer the transcript to the call notes section of your CRM.

Agent Feedback

Let your agents give feedback on the call script without navigating off the page.

Additional information

Industry

Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

30 Day Free Trial

Access to all Zingtree features and integrations for 30 days.

Unlimited Decision Trees, Unlimited Sessions

Provides access to Zingtree Decision Trees using Zingtree Agent Portal, or Salesforce Classic or Lightning. Unlimited Decision Trees, Unlimited Sessions.

Unlimited Decision Trees, Unlimited Sessions.

Provides access to Zingtree Decision Trees using Zingtree Agent Portal, or Zendesk UI. Unlimited Decision Trees, Unlimited Sessions.

Professional services package designed to get users trained and using Zingtree quickly.

The Quickstart Pack includes One Onboarding & Training session for Zingtree Authors and Admins, and 3 weekly follow-up mentoring sessions, 1 hour each.