Zingtree Agent Pro

Application

Developed by Zingtree

Updated 07/22/2022

Version 1

Turn every agent into an expert with Zingtree’s conversational workflow software.

Zingtree elevates contact center agent productivity through conversational workflow software. You can embed the flows inside Talkdesk to improve call compliance and agent ramp time.

Key features

DecisionEngine™

allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the issue is.

Talkdesk Integration

enables you to embed Zingtree inside Talkdesk to dynamically pull/push data between the two from a single screen.

No code authoring tool

enables your support team to build, review and publish changes to conversational workflows in real time, without requiring assistance from IT.

Advanced reporting

allows you to leverage our advanced reporting to optimize your scripts and manage team performance.

Automated triggers

can initiate actions like SMS, emails, webhooks and escalations based on triggers and responses within your conversational workflow.

Additional information

Industry

Financial Services & Insurance, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Categories

Knowledge Base, Agent Assistance

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Free Trial

Free

for 30 days

30 Day Free Trial

Access to all Zingtree features and integrations for 30 days.