Zappix Visual IVR


Developed by Zappix Inc.

Updated 03/03/2020

Version 3.28

Visual IVR customer service powered by innovative automation brings impressive savings with zero disruption to your business

Increase self-service rates, reduce costs, and improve customer satisfaction. Zappix users independently resolve the common, tedious use cases that bog down contact centers by utilizing self-service technology, increasing efficiency and avoiding agent burnout. Customers can look up order status, submit forms and claims, manage account details and more through innovative automation & seamless integration to back-end systems. Launch quickly and easily thanks to Zappix APIs and a powerful drag-and-drop development interface. Zappix Visual IVR — established solution for digital transformation, easy and fast to deploy, with clear ROI and improved customer satisfaction.

Key features

Free Demo

Call (415) 993-8311 or visit on your mobile device to experience Visual IVR for yourself and see how the experience could look for your customers.

Fast & Easy Deployments

The Zappix cloud-based solution is built on a strong back-end web-app editor with open API technology, which allows very rapid deployment of new customers and quick turnaround of change requests.

Boost Customer Satisfaction

Customers today prefer to solve product or service issues on their own. Zappix solution is a digital self-service platform that offers customers an intuitive channel to resolve their inquiries. Our customers experience a high NPS for ease-of-use.

Impressive Savings

Zappix Visual IVR improves self-service rates and increases automation in the contact center, thus reducing the number of calls to live agents. Customers can look up order status, submit forms, pay bills and more without having to tie up an agent.

Improve Containment Rates

Zappix automates routine inquiries and thus reduces the number of calls to live agents. Customers of Zappix experience containment rates of over 80%. This helps reduce cost, enhance digital transformation, and improve customer satisfaction.

Grow Revenues

Zappix allows its customers to place banners of their choice to promote new products, services or company announcements. These banners are clickable and will direct consumers to the customer's landing page.

Additional information


Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector


Ivr, Self Service

Customer Segments

Commercial, Enterprise, Strategic