Developed by Zappix Inc.•Updated 05/16/2019•Version 3.1
The Zappix Visual IVR improves self-service rates and increases automation in the contact center, thus reducing the amount of calls to live agents. Customers can lookup order status, submit forms, pay bills and more without having to tie up an agent.
Zappix allows its customers to place banners of their choice to promote new products, services or company announcements. These banners are clickable and will direct consumers to the customer's landing page.
Customers today prefer to solve product or service issues on their own. Zappix solution is a digital self-service platform that offers customers an intuitive channel to resolve their inquiries. Our customers experience a high NPS for ease-of-use.
Zappix provides access to a comprehensive Analytics Suite. The platform tracks and records every action of the user journey and provides a full suite of reports and actionable analytics capabilities to help customers provide improved service.
Zappix automates routine inquiries and thus reduces the amount of calls to live agents. Customers of Zappix experience containment rates of over 80%. This helps reduce cost, enhance digital transformation, and improve customer satisfaction.
Zappix cloud-based solution is built on a strong back-end web-app editor with open API technology, which allows very rapid deployment of new customers and quick turnaround of change requests.