WFM Adapter by TTEC Digital
Application
Developed by TTEC
Updated 08/06/2024
Version 1.0
Connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solutions of choice.
Key features
Connect Talkdesk CX Cloud platform to your third-party WFM solution of choice:
Use our turn-key solution to get valuable agent and interaction statistics into your preferred third-party Workforce Management (WFM) solution.
Report on Real-time adherence (RTA):
Compare agents' current status against their scheduled work time. Monitor adherence in real time for your supervisors to access the right information to analyze agent status and make any necessary changes to the schedule.
Gain valuable insights through Historical Reporting:
Allow your supervisors and managers to gain a big picture on what is happening across your contact center teams over time. Reduce cost by positioning teams to work more efficiently. Help managers rapidly identify emerging trends and persistent pain points and come up with workable solutions.
Additional information
Regions
APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Workforce Management, Live Dashboards, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
WFM Adapter Concurrent
11
user/month
Connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solutions of choice.
Our adapter allows you to connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
Implementation Required:
QuickStart Implementation with Voice starts at $7,650 per implementation.
QuickStart Digital Channels Add-on starts at $8,100 per implementation.
WFM Adapter Named
9
user/month
Connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solutions of choice.
Our adapter allows you to connect your Talkdesk CX Cloud platform to a third-party Workforce Management (WFM) solution of choice. Get your real-time adherence (RTA) data and historical reports for forecasting into your WFM system.
Implementation Required:
QuickStart Implementation with Voice starts at $7,650 per implementation.
QuickStart Digital Channels Add-on starts at $8,100 per implementation.