VideoEngager for Talkdesk
Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. Great benefits from faster resolution and better CX.
Key features
Audio Call to Video Escalation - V1.0
Audio calls are the most common initial interactions. Videoengager allows the agent to escalate audio calls to video by passing an SMS link to the end user which upon being clicked establishes a video connection to the agent. No download or installation is required for the end user.
Screen Share V1.0
The agent or the end user are able to share their screen through the live video stream.
Screen Capture V1.0
The agent is able to capture the screen during a live video stream and save the image.
Blur Agent Background V1.0
Allows the agent to blur their background for video calls.
Annotations V1.0
The agent can make annotations on top of a screen capture and save it or share it with the end user.
Custom Background Images V1.0
Allows the customer to utilize custom background images for their agents.
Unique Branding V1.0
Allows the customer to brand the solution with the following options: video url domain, customer provided domain or subdomains; customer defined video call User interface; custom exit URLs - after call and on expired video urls; reporting video call attributes in Talkdesk interaction.
No Installation required for End User V1.0
SmartVideo is built on WebRTC technology that requires no download or installation for the end-user.
Security and Compliance V1.0
GDPR and CCPA compliant; HIPAA compliant; Encryption; Administrative Fine grained access control; Security for the customer WAF, IP Whitelisting, mTLS.
Switch Camera V1.0
The agent can switch between different cameras on their workstation.
Webchat to Video Escalation - V1.0
Webchat to Video escalation - When the end user is engaged with the agent in webchat interaction, the agent can pass the end user a unique link that will allow them to escalate the interaction to video upon clicking a link. The webchat interaction will continue to stay active.
Additional information
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, Unified Recording, Video, Messaging, Live Dashboards, Crm Sales & Marketing, E Commerce, Helpdesk, Services, Security & Compliance, Plug & Play Communications , Pci Payment , Implementation & Cloud Migration , Proactive Outbound Engagement, Digital Engagement, Omnichannel Feedback, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Free Trial
Free
for 30 days
Free 30 day trial of VideoEngager
The free 30 day trial has the full functionality of VideoEngager except for video recording and the Mobile SDK functionality.