Developed by VideoEngager
Audio calls are the most common initial interactions. Videoengager allows the agent to escalate audio calls to video by passing an SMS link to the end user which upon being clicked establishes a video connection to the agent. No download or installation is required for the end user.
The agent or the end user are able to share their screen through the live video stream.
The agent is able to capture the screen during a live video stream and save the image.
Allows the agent to blur their background for video calls.
The agent can make annotations on top of a screen capture and save it or share it with the end user.
Allows the customer to utilize custom background images for their agents.
Allows the customer to brand the solution with the following options: video url domain, customer provided domain or subdomains; customer defined video call User interface; custom exit URLs - after call and on expired video urls; reporting video call attributes in Talkdesk interaction.
SmartVideo is built on WebRTC technology that requires no download or installation for the end-user.
GDPR and CCPA compliant; HIPAA compliant; Encryption; Administrative Fine grained access control; Security for the customer WAF, IP Whitelisting, mTLS.
The agent can switch between different cameras on their workstation.
Webchat to Video escalation - When the end user is engaged with the agent in webchat interaction, the agent can pass the end user a unique link that will allow them to escalate the interaction to video upon clicking a link. The webchat interaction will continue to stay active.
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Quality Management, Unified Recording, Video, Messaging, Live Dashboards, Crm Sales & Marketing, E Commerce, Helpdesk, Services, Security & Compliance, Plug & Play Communications , Pci Payment , Implementation & Cloud Migration , Proactive Outbound Engagement, Digital Engagement, Omnichannel Feedback, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
for 30 days
The free 30 day trial has the full functionality of VideoEngager except for video recording and the Mobile SDK functionality.