UserVoice

Integration

Developed by Talkdesk

Updated 03/04/2021

User feedback made easy and actionable with Uservoice and Talkdesk

UserVoice is a centralized product feedback solution that helps organizations gather, aggregate, analyze and follow through on feedback from customers and internal teams about feature gaps and usability issues. Multiple sources of feedback are unified and internal stakeholders have a dedicated place to easily share important information with the product team. This integration allows agents to capture product feedback along with any historical information in Talkdesk and automatically pass the information to UserVoice, ensuring deep contextual information and a complete picture of the customer.

Key features

Quick and Easy Setup

Effortlessly configure the Talkdesk UserVoice integration with clicks, not code. All you need is your UserVoice account information to get started instantly.

Understand what your customers want

Effortlessly capture product feedback in Talkdesk and automatically update UserVoice in real-time to get a better overall view of what your users want.

Extend key workflows

Automate key processes between the systems without interrupting existing workflows. Eliminate the need to switch between two applications and provide consistent customer data across interfaces.

Additional information

Categories

Helpdesk