Textline is a business texting tool built for modern sales, support, and operations teams.
Key features
Sales
Collect mobile phone numbers on your lead forms, and use the Textline API to trigger text messages to everyone who fills out the form. Schedule phone calls or start conversations about your product or service by text.
Easy to use
Your customers can text from their smartphones’ default text messaging apps, so they don't need to install additional apps to communicate with your business. We integrate with platforms such as Zendesk, Salesforce, and Twilio and have a robust API.
Built for teams
We offer the best tools for customer support workflow, team collaboration, and process automation. Share one or more phone numbers for responding to customer inquiries, while easily managing multiple conversations simultaneously.
Customer Support and Experience
Add a personal touch to your customer interactions, while lowering call volume and resolving more inquiries. Business texting helps you build stronger relationships with customers, which increases their lifetime value.
Our customers love texting
Turn customer support from a cost center into a revenue center. Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, and Live Nation use Textline to communicate with customers in a way that is efficient and accessible from anywhere.
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector
Categories
Digital Engagement, Mobile Workforce, Messaging, Omnichannel Feedback
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Free Trial
Free
for 30 days
Full featured free trial
Try Textline's business text messaging free for 30 days.
HIPAA Plan - Free Trial
Free
for 30 days
Perfect for healthcare providers and their business partners.
- One number included, $9/number/month for additional numbers
- Additional messaging costs
- Annual commitment
Features Included:
HIPAA compliant SMS — Send and receive messages containing protected health information (PHI).
HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol.
HIPAA consent — Automatically obtain, document, and store customer consent.
BAA — Textline provides you a business associate agreement to sign.
Pro plan — Our HIPAA plan includes all professional plan features (see above).
Professional Plan
41.99
user/month
Perfect for companies who need a full-featured service and robust security
- 1 number included, $9/number/month for additional numbers
- Messaging costs charged separately
- Annual Commitment
Features Included:
- Shortcuts: Use message templates for frequently used responses
- Transfer: Transfer text messages, similar to transferring phone calls
- Notifications: Receive desktop, email, and mobile alerts
- Auto Responses: Use automated greetings and away messages
- Whispers: Leave private notes for internal team discussions
- Metrics: Understand customer interactions and monitor team performance
- MMS: Send and receive photos, videos, and attachments
- Announcements: Send one personalized message to many people
- Oversight: Control permissions using assigned admin and agent roles
- Integrations: Slack, Zendesk, Pipedrive, Shopify, Salesforce, Helpscout, Facebook Messenger
- NPS Surveys: Receive feedback via SMS after a phone call or upon issue resolution
Professional + HIPAA Plan
77.99
user/month
Perfect for healthcare providers and their business partners.
- One number included, $9/number/month for additional numbers
- Additional messaging costs
- Annual commitment
Features Included:
HIPAA compliant SMS — Send and receive messages containing protected health information (PHI).
HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol.
HIPAA consent — Automatically obtain, document, and store customer consent.
BAA — Textline provides you a business associate agreement to sign.
Pro plan — Our HIPAA plan includes all professional plan features (see above).
Salesforce Integration Plan
41.99
user/month
Perfect for Salesforce users who want a customizable CRM integration.
- One number included, $9/number/month for additional numbers
- Additional messaging costs
- Annual commitment
Features Included:
Sync your Salesforce contacts — Automatically update your Textline and Salesforce contacts between both platforms.
Sync conversation history In Salesforce — Sync every message as an individual task attached to the contact.
Pro plan — Our Salesforce plan includes all professional plan features (see above).
Zendesk Integration Plan
41.99
user/month
Perfect for Zendesk users who want a seamless customer experience integration.
- One number included, $9/number/month for additional numbers
- Messaging costs additional
- Annual commitment
Features Included:
Native texting experience In Zendesk — Use Textline from Zendesk’s top bar and sidebar widget.
Sync conversation history In Zendesk — Open a Zendesk ticket when Textline conversations start, and update the ticket as the conversation continues.
Sync address book from Zendesk — Automatically update your Textline address book with Zendesk contact details.
Zendesk automations and triggers — Improve your workflows with custom built Textline and Zendesk workflows.
Pro plan — Our Zendesk plan includes all professional plan features (see above)