Developed by Textline

Updated 04/04/2023

Version 1

Textline is a business texting tool built for modern sales, support, and operations teams.

Business texting is a fast, friendly, and convenient communication channel that makes people feel valued. Create better customer experiences and build stronger relationships with customers. Use your existing Talkdesk phone numbers or business numbers, or get new numbers from Textline (available in the USA, Canada, and internationally).

Key features


Collect mobile phone numbers on your lead forms, and use the Textline API to trigger text messages to everyone who fills out the form. Schedule phone calls or start conversations about your product or service by text.

Easy to use

Your customers can text from their smartphones’ default text messaging apps, so they don't need to install additional apps to communicate with your business. We integrate with platforms such as Zendesk, Salesforce, and Twilio and have a robust API.

Built for teams

We offer the best tools for customer support workflow, team collaboration, and process automation. Share one or more phone numbers for responding to customer inquiries, while easily managing multiple conversations simultaneously.

Customer Support and Experience

Add a personal touch to your customer interactions, while lowering call volume and resolving more inquiries. Business texting helps you build stronger relationships with customers, which increases their lifetime value.

Our customers love texting

Turn customer support from a cost center into a revenue center. Brands like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, and Live Nation use Textline to communicate with customers in a way that is efficient and accessible from anywhere.

Additional information


Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector


Digital Engagement, Mobile Workforce, Messaging, Omnichannel Feedback

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Free Trial


for 30 days

Full featured free trial

Try Textline's business text messaging free for 30 days.

HIPAA Plan - Free Trial


for 30 days

Perfect for healthcare providers and their business partners.

- One number included, $9/number/month for additional numbers
- Additional messaging costs
- Annual commitment

Features Included:
HIPAA compliant SMS — Send and receive messages containing protected health information (PHI).
HIPAA data storage — Ensure data security with HIPAA-compliant cloud environments and standard encryption protocol.
HIPAA consent — Automatically obtain, document, and store customer consent.
BAA — Textline provides you a business associate agreement to sign.
Pro plan — Our HIPAA plan includes all professional plan features (see above).