Developed by Tethr
Listen in on every customer interaction through the power of machine learning, and gain unprecedented insight into the true voice of the customer.
Easily train the platform to listen for insights relevant to your business without the expertise of a team of data scientists.
Improve customer loyalty by identifying what's driving customer effort and correct the broken behaviors and processes responsible.
Leverage customer interaction data downstream by exporting insights to enterprise data lakes, CRMs, BI tools, and customer experience management systems.
Automatically surface impactful coaching opportunities. Zero in on issues right when they happen and coach on-the-spot, turning frustrated agents into happy performers.
Tethr ensures compliance with a multitude of security, privacy and regulatory measures to keep your data safe, including PCI and HITRUST.
Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment