Talkdesk Verint WFM Cloud Connector
Easily deploy a scalable and reliable integration between Talkdesk CX Cloud™ and Verint® Workforce Management™.
Key features
Interaction history sync
Historical interaction data from Talkdesk syncs automatically with Verint's WFM platform, allowing workforce planners to benefit from highly accurate forecasts to make better staffing decisions.
Real-time presence data
Agent presence status from Talkdesk Workspace is shared in real-time for adherence tracking and monitoring using Verint's WFM interface, enabling supervisors to act on repetitive out-of-adherence behaviors.
Agent performance reporting
Agent-level performance data from Talkdesk CX Cloud powers Verint's agent scorecards, providing actionable insights for training and development.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Workforce Management
Customer Segments
Enterprise, Strategic