Developed by Talkdesk
Agent-level performance data from Talkdesk CX Cloud powers Verint's agent scorecards, providing actionable insights for training and development.
Agent presence status from Talkdesk Workspace is shared in real-time for adherence tracking and monitoring using Verint's WFM interface, enabling supervisors to act on repetitive out-of-adherence behaviors.
Historical interaction data from Talkdesk syncs automatically with Verint's WFM platform, allowing workforce planners to benefit from highly accurate forecasts to make better staffing decisions.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods