Developed by Talkdesk
Historical interaction data from Talkdesk syncs automatically with Verint's WFM platform, allowing workforce planners to benefit from highly accurate forecasts to make better staffing decisions.
Agent presence status from Talkdesk Workspace is shared in real-time for adherence tracking and monitoring using Verint's WFM interface, enabling supervisors to act on repetitive out-of-adherence behaviors.
Agent-level performance data from Talkdesk CX Cloud powers Verint's agent scorecards, providing actionable insights for training and development.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods