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Talkdesk SAP C4C Connector

Integration

Developed by Talkdesk

Updated 12/07/2022

Leverage the Talkdesk SAP C4C Connector throughout your entire customer journey to deliver a better customer experience.

With Talkdesk SAP C4C Connector, your marketing, sales, and support teams will have access to an array of tools and resources to keep your customers at the center of all their efforts. Display all relevant customer information on a single view when a call is connected, eliminating the need for agents to switch between multiple applications. Automated workflows and two-way synchronization ensure up-to-date information that drives agent productivity and an improved customer experience.

Key features

Activity logging

Automate the opening of call pages in the SAP C4C user interface in order to add additional information. A user's call history can be viewed after a call is completed in SAP C4C.

Personalized interactions

Whenever a call is connected, the SAP C4C Connector displays the customer's information and history, providing agents with the context they need for personalizing every conversation.

Synchronize CRM and contact center data

Real-time synchronization of contacts and agents between SAP C4C and Talkdesk. Improve the customer experience by providing agents with up-to-date information at all times.

Boost agent productivity

Directly manage communications from SAP C4C. Automatically open contact's information and launch calls - all without ever leaving SAP C4C's user interface.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic