Automate the opening of call pages in the SAP C4C user interface in order to add additional information. A user's call history can be viewed after a call is completed in SAP C4C.
Whenever a call is connected, the SAP C4C Connector displays the customer's information and history, providing agents with the context they need for personalizing every conversation.
Real-time synchronization of contacts and agents between SAP C4C and Talkdesk. Improve the customer experience by providing agents with up-to-date information at all times.
Directly manage communications from SAP C4C. Automatically open contact's information and launch calls - all without ever leaving SAP C4C's user interface.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Crm Sales & Marketing
Commercial, Enterprise, Strategic