Directly manage communications from SAP C4C. Automatically open contact's information and launch calls - all without ever leaving SAP C4C's user interface.
Real-time synchronization of contacts and agents between SAP C4C and Talkdesk. Improve the customer experience by providing agents with up-to-date information at all times.
Whenever a call is connected, the SAP C4C Connector displays the customer's information and history, providing agents with the context they need for personalizing every conversation.
Automate the opening of call pages in the SAP C4C user interface in order to add additional information. A user's call history can be viewed after a call is completed in SAP C4C.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Crm Sales & Marketing
Commercial, Enterprise, Strategic