Automatically open contact information, pop contact pages, and launch calls - all without leaving the Pega UI.
Maintain accurate contact information between the two platforms for proper caller identification and user attribution. In addition, easily link agents between Talkdesk and Pega.
Configure the structure and outcome of any call flow, and perform data dips to fetch information directly from your Pega system.
Automatically open call pages in the Pega UI to add additional information. Once a user completes a call in Pega, the new information is logged and can be viewed in the call history.
Healthcare & Life Services
Crm Sales & Marketing