Talkdesk Identity


Developed by Talkdesk

Updated 04/05/2022

Version 1.0

Increase self service and prevent fraud with voice biometrics and automatic identity verification.

Empower customers to quickly and securely connect with agents using self-service, real-time authentication powered by voice biometrics. Keep your contact center safe with additional layers of protection, including multi-factor authentication and risk scoring, to identify potential threats, stop fraudsters, and prevent social engineering attacks.

Key features

Prevent unauthorized access

Protect customer data with voice biometrics and multi-factor authentication (MFA).

Expose fraudsters in real-time

Increase security and protect customer data by flagging high-risk interactions to stop fraudsters from gaining access to your contact center.

Shorten average handle times

Integrate seamlessly with Talkdesk Studio™ to automate the entire authentication process.

Additional information


EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America


Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods


Security & Compliance

Customer Segments

Commercial, Enterprise, Strategic