Talkdesk for Zoom

Integration

Developed by Talkdesk

Updated 04/20/2021

Unify your contact center with the rest of your enterprise

Talkdesk for Zoom breaks down collaboration silos within your organization and promotes teamwork and knowledge sharing between agents and subject matter experts to solve customer questions faster. Increasing productivity, reducing customer effort, and improving customer satisfaction through first contact resolution.

Key features

Enhanced Agent Productivity

Boost your agent’s productivity by bringing Zoom Contacts to Talkdesk. Agents are one-click away from calling any Zoom contact without ever leaving Talkdesk.

Real-Time Collaboration

When a complex customer question requires assistance, agents can quickly engage a subject matter expert to join the conversation and resolve the issue then and there.

Frictionless Routing

Provide friction-free routing between Zoom Phone and Talkdesk. Automatically detect certain calls in Zoom Phone auto-attendant or queues and redirect to a Talkdesk Agent to solve customer problems in-the-moment.

Maximize Cloud Investments

Connect Zoom with Talkdesk and add the power of the fastest growing cloud phone solution in the industry to Talkdesk CX Cloud.

Additional information

Categories

Voice, Phone