Talkdesk Zendesk Connector

Integration

Developed by Talkdesk

Updated 10/18/2021

Streamline your customer support efforts by adding comprehensive contact center functionality to Zendesk

Talkdesk Zendesk Connector pairs the power of Talkdesk CX Cloud with Zendesk, so your teams can solve cases faster and operate more efficiently. Deep integration gives agents access to features such as click-to-call and screen pops, plus time-saving automations on a wide range of Zendesk tasks, including ticket and user creation, ticket and user updating, data entry and more.

Key features

Increase efficiency with time-saving automations

Take advantage of pre-built and customizable automations that synchronize data between Talkdesk and Zendesk to ensure systems are accurate and up-to-date. Automations can increase your team’s efficiency by 25-30%!

Maximize Zendesk with contact center functionality

Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use Talkdesk to make and receive calls, automatically log call data and add notes to Zendesk tickets from anywhere on the desktop.

Personalize every sales and support interaction

Leverage both customer details and context to tailor every conversation to the individual. Talkdesk provides at-a-glance customer history to agents as soon as the call is received and can pop a contact, case or lead directly in Zendesk.

Administer with clicks, not code

Get started with Talkdesk for Zendesk in minutes. A simple, intuitive interface makes it simple to set up and maintain.

Additional information

Categories

Helpdesk