Leverage Talkdesk’s automations framework to build time-saving workflows that create ServiceNow records. By taking care of user, incident and case creation for reps, workflows eliminate repetitive tasks and dramatically improve rep efficiency.
Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data between your call center and service desks remains consistent and up-to-date.
With Talkdesk Callbar®, make/receive phone calls from anywhere on the desktop and continue to log call data to ServiceNow. Callbar®’s screen pops also allow reps to see caller information before picking up the phone to deliver personalized service.