Talkdesk for ServiceNow

Integration

Developed by Talkdesk

Updated 03/04/2021

Improve your ITSM and CSM efforts with the world’s most advanced call center software and ServiceNow

Reimagine customer experience with the Talkdesk for ServiceNow Integration. Scale your contact center operations with digital workflows and automated processes. Automatically synchronize data between your call center and service desks. Eliminate manual and repetitive tasks and empower agents to focus on delivering exceptional customer service.

Key features

Increase Rep Efficiency

Leverage Talkdesk’s automations framework to build time-saving workflows that create ServiceNow records. By taking care of user, incident and case creation for reps, workflows eliminate repetitive tasks and dramatically improve rep efficiency.

Integrate Seamlessly

Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data between your call center and service desks remains consistent and up-to-date.

Provide Personalized Service

With Talkdesk Callbar®, make/receive phone calls from anywhere on the desktop and continue to log call data to ServiceNow. Callbar®’s screen pops also allow reps to see caller information before picking up the phone to deliver personalized service.

Additional information

Categories

Helpdesk