Leverage Talkdesk’s automations framework to build time-saving workflows that create ServiceNow records. By taking care of user, incident and case creation for reps, workflows eliminate repetitive tasks and dramatically improve rep efficiency.
With Talkdesk Callbar®, make/receive phone calls from anywhere on the desktop and continue to log call data to ServiceNow. Callbar®’s screen pops also allow reps to see caller information before picking up the phone to deliver personalized service.
Unify the agent experience by providing a deep integration between your call center and IT/customer service desks. Two-way contact and agent sync ensures that data between your call center and service desks remains consistent and up-to-date.
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