Talkdesk Microsoft Teams Connector

Integration

Developed by Talkdesk

Updated 10/18/2021

Optimize contact center operations by connecting Talkdesk and Microsoft Teams

Respond quickly to changing contact center conditions in real time by connecting Talkdesk to Microsoft Teams. Automate the delivery of key contact center notifications — based on caller experience, agent coaching, call volumes, SLAs and more — to alert relevant individuals or groups in Microsoft Teams.

Key features

Coach for Customer Success

Actively coach agents with real customer cases and improve team performance by automatically delivering notifications in Microsoft Teams of contact center calls that didn’t meet your quality standards or weren’t resolved.

Quick and Easy Setup

Effortlessly configure the integration between Talkdesk and Microsoft Teams. All you need is your Microsoft account information, and you can instantly increase your team’s productivity.

Respond in Real Time

Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.

Additional information

Categories

Messaging