Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter
Streamline claims, deliver exceptional customer experience, and improve efficiencies with the Guidewire ClaimCenter integration.
Key features
Improve customer service with a complete view.
A holistic view of customer context, including claims information retrieved in real time from Guidewire, is captured in a single interface that helps agents provide a seamless customer experience.
Deliver connected interactions across channels.
Give customers convenience and control by offering expanded service on preferred channels – voice and digital.
Streamline claims with time-saving automations.
Complete a FNOL fast. Agents can process these more efficiently using pre-built workflows and obtain a claim number instantly from Guidewire.
Reduce friction from the claims process.
Proactively notify customers with claim updates and status using the latest information fetched from ClaimCenter.
Empower employees and boost productivity.
Equip agents with AI-powered guidance, auto-summary of interactions, and more, to ease their workload and keep them focused on delivering service with empathy.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance
Categories
Digital Engagement
Customer Segments
Commercial, Enterprise, Strategic