Developed by Talkdesk
A holistic view of customer context, including claims information retrieved in real time from Guidewire, is captured in a single interface that helps agents provide a seamless customer experience.
Give customers convenience and control by offering expanded service on preferred channels – voice and digital.
Complete a FNOL fast. Agents can process these more efficiently using pre-built workflows and obtain a claim number instantly from Guidewire.
Proactively notify customers with claim updates and status using the latest information fetched from ClaimCenter.
Equip agents with AI-powered guidance, auto-summary of interactions, and more, to ease their workload and keep them focused on delivering service with empathy.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance
Commercial, Enterprise, Strategic