Talkdesk Epic Connector


Developed by Talkdesk

Updated 03/07/2022

Deliver a differentiated patient experience.

Talkdesk Epic Connector enables healthcare contact centers to have vital patient context, automates key actions, and offers an efficient agent and patient experience.

Key features

Synchronized Patient Identification

Lookup inbound callers in EHR records for faster, automated patient identity verification and caller ID, based on configurable criteria to save staff resources and give patients an efficient experience.

Connected Agent Views

Display basic patient demographic information in the agent UI and trigger screen pops in Epic to match a verified calling patient to their record, speeding up interactions and giving staff more context in every conversation. Agents can also click-to-call within Epic for more efficient outbound calling.

Compliant Processes

Automated call recording pause/resume to ensure PCI and HIPAA compliance and patient preference management to view and update patient communication and notification preferences.

Foundation for Deeper Integration

FHIR-based API connections also support advanced functionality for Talkdesk Healthcare Experience Cloud™ customers, including patient access and revenue cycle management workflows, deeper agent workspace information, and configurable voice and digital chatbots.

Additional information


Healthcare & Life Services

Customer Segments

Commercial, Enterprise, Strategic