Talkdesk Epic Connector

A connected workspace gives staff a complete view of patient context from previous interactions with key patient information (eg, demographics, future appointments) for easy access. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Agents can also click-to-call within Epic for more efficient outbound calling.

FHIR-based API connections support advanced functionality for Talkdesk Healthcare Experience Cloud™ customers. Save time and resources with pre-built integration validated by Epic, that doesn’t require any middleware or partners. Talkdesk uses HL7® FHIR® and Private APIs for direct integration.

Lookup inbound callers in EHR records for faster, automated patient identity verification and caller ID, based on configurable criteria to save staff resources and give patients an efficient experience.

Virtual Agents come pre-built for the most common patient questions like appointment management and MyChart password resets, with pre-integrated templates for voice and digital channels: book new appointments, confirm appointment, check details, and get directions, cancel or reschedule upcoming appointments, request MyChart password resets, request prescription refill.