Lookup inbound callers in EHR records for faster, automated patient identity verification and caller ID, based on configurable criteria to save staff resources and give patients an efficient experience.
Display basic patient demographic information in the agent UI and trigger screen pops in Epic to match a verified calling patient to their record, speeding up interactions and giving staff more context in every conversation. Agents can also click-to-call within Epic for more efficient outbound calling.
Automated call recording pause/resume to ensure PCI and HIPAA compliance and patient preference management to view and update patient communication and notification preferences.
FHIR-based API connections also support advanced functionality for Talkdesk Healthcare Experience Cloud™ customers, including patient access and revenue cycle management workflows, deeper agent workspace information, and configurable voice and digital chatbots.
Healthcare & Life Services
Commercial, Enterprise, Strategic