Make the most of your knowledge base, perform searches, or leverage eGain case-based reasoning directly from Talkdesk Workspace and Talkdesk Conversations.
Resolve complex queries and simplify customer interactions to a few clicks. Automatically enable your searches even before the agent picks the call.
EMEA - Europe, APAC - Asia Pacific, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Quality Management, Knowledge Base, Agent Coaching & Performance
Commercial, Enterprise, Strategic