Talkdesk eGain Connector

Integration

Developed by Talkdesk

Updated 08/11/2022

Deliver knowledge based customer engagement with the Taldkesk eGain Connector.

Talkdesk eGain Connector elevates the performance of agents empowering them to answer customer queries using AI conversational guidance.

Key features

Access your knowledge base from within Talkdesk

Make the most of your knowledge base, perform searches, or leverage eGain case-based reasoning directly from Talkdesk Workspace and Talkdesk Conversations.

Boost agent productivity

Resolve complex queries and simplify customer interactions to a few clicks. Automatically enable your searches even before the agent picks the call.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Categories

Quality Management, Knowledge Base, Agent Coaching & Performance

Customer Segments

Commercial, Enterprise, Strategic