EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Quality Management, Live Dashboards, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
SuccessKPIs Real-time and Historical Reports & Dashboards. With this powerful edition you get all of the power of a full BI and analytic platform including the ability to subscribe to reports, build report thresholds, customize dashboards and visualizations, blend multiple data sources, and perform data discovery all on real time and historical data elements on the Talkdesk Cloud platform and beyond.
SuccessKPIs Power Package. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring withQM. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks.
SuccessKPIs Speech and Text Analytics with Playbooks and Integrated BI Platform. Transcribe in multiple languages, leverage our ML, AI, and NLU tools to comprehend, and understand conversations. Sentiment analysis tools allow you to categorize calls. Topic, playbooks, themes and metrics can be combined to run active playbooks to take action on the data in your contact center. All components feed into the robust BI layer to enable complex reporting and analytics on transcribed and analyzed conversations. Redaction and Custom Dictionary are Included.
SuccessKPIs Real-time and Historical Reports & Dashboards plus Quality Management. With this edition you get all of the benefits of the BI and Reporting Package plus a quality management toolset capable of creating custom scorecards, and performing automatic and supervisor based scoring of agent phone calls, chats, emails and other conversations.