Developed by SuccessKPI

Updated 05/13/2022

Version 1.0

SuccessKPI is a full featured SaaS Analytics and Action platform.

SuccessKPI is a full featured SaaS Analytics and Action platform. Includes: 1) An enterprise data warehouse and Business Intelligence layer, 2) AI powered speech and text analytics, 3) Quality Management call scoring 4) an action framework for business playbooks.

Key features

SuccessKPI BI and Analytics Package

Customers can activate SuccessKPI in minutes and access dozens of visualizations, reports and playbooks.

SuccessKPI BI and Analytics + QM

30+ out of box reports and dashboards available for IVR and ACD. Get insight into IVR containment, Queue and agent statistics, Agent Schedules, and Adherence and many more!

SuccessKPI Power Package

The SuccessKPI architecture is a hyper-scalable, highly reliable and secure cloud application built on AWS. The platform is a symphony of engineering and design allowing business users to design, analyze, discover, and act.

Additional information


EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America


Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods


Quality Management, Live Dashboards, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment

Customer Segments

Commercial, Enterprise, Strategic