SuccessKPI
SuccessKPI is a full featured SaaS Analytics and Action platform.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, Live Dashboards, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
SuccessKPI BI and Reporting
14.99
user/month
Powerful BI and EDW - create custom dashboards and reports, segment data and blend multiple data sources in one place. Subscriptions and export on demand.
SuccessKPIs Real-time and Historical Reports & Dashboards. With this powerful edition you get all of the power of a full BI and analytic platform including the ability to subscribe to reports, build report thresholds, customize dashboards and visualizations, blend multiple data sources, and perform data discovery all on real time and historical data elements on the Talkdesk Cloud platform and beyond.
SuccessKPI Power Package
44.99
user/month
All of real time and historical reports plus speech & text analytics, Quality Management and Playbooks.
SuccessKPIs Power Package. All of Real-time and Historical Reports & Dashboards Plus Speech and Text Analytics Plus Evaluate/Scoring withQM. This full featured and robust package combines all of the power of the BI, Reporting, Visualization and Analytics layer with the Quality Management toolset AND the Speech and Text Analytics platforms including Playbooks.
SuccessKPI Speech and Text Analytics
29.99
user/month
Speech & Text Analytics to analyze the topics, themes, sentiment of calls in 25 different languages. Automate actions using Playbooks and incorporate with Quality Management.
SuccessKPIs Speech and Text Analytics with Playbooks and Integrated BI Platform. Transcribe in multiple languages, leverage our ML, AI, and NLU tools to comprehend, and understand conversations. Sentiment analysis tools allow you to categorize calls. Topic, playbooks, themes and metrics can be combined to run active playbooks to take action on the data in your contact center. All components feed into the robust BI layer to enable complex reporting and analytics on transcribed and analyzed conversations. Redaction and Custom Dictionary are Included.
SuccessKPI BI + Quality Management
19.99
user/month
All of the reporting functionality plus Quality Management. Listen to conversations and score and coach calls. All agent scoring sent to the BI layer for further analysis.
SuccessKPIs Real-time and Historical Reports & Dashboards plus Quality Management. With this edition you get all of the benefits of the BI and Reporting Package plus a quality management toolset capable of creating custom scorecards, and performing automatic and supervisor based scoring of agent phone calls, chats, emails and other conversations.