SuccessKPI
SuccessKPI is a full featured SaaS Analytics and Action platform.
Key features
SuccessKPI BI and Analytics Package
Customers can activate SuccessKPI in minutes and access dozens of visualizations, reports and playbooks.
SuccessKPI BI and Analytics + QM
30+ out of box reports and dashboards available for IVR and ACD. Get insight into IVR containment, Queue and agent statistics, Agent Schedules, and Adherence and many more!
SuccessKPI Power Package
The SuccessKPI architecture is a hyper-scalable, highly reliable and secure cloud application built on AWS. The platform is a symphony of engineering and design allowing business users to design, analyze, discover, and act.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Quality Management, Live Dashboards, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Customer Segments
Commercial, Enterprise, Strategic