Customers can activate SuccessKPI in minutes and access dozens of visualizations, reports and playbooks.
30+ out of box reports and dashboards available for IVR and ACD. Get insight into IVR containment, Queue and agent statistics, Agent Schedules, and Adherence and many more!
The SuccessKPI architecture is a hyper-scalable, highly reliable and secure cloud application built on AWS. The platform is a symphony of engineering and design allowing business users to design, analyze, discover, and act.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Quality Management, Live Dashboards, Agent Assistance, Agent Coaching & Performance, Benchmarking, Reporting, & Bi, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic