Fully customizable Live Chat
Set style, size and behavior to suit your branding and business needs.
Virtual Assistance and Cognitive Analytics
Deliver virtual conversational support intelligently through a smart workflow manager and help customers automatically.
Allow customers to easily switch between channels without losing context or content. Start and Continue conversation from any channel.
Rich data reports and performance metrics
Capture useful insights based on customer conversations, agent utilization and customer experience in real-time. Analyze and optimize the operations in real-time to boost productivity and customer satisfaction.
Skill based routing
Automatically route every customer conversation to the right agent at the right time and never have collision.
Customer self-service FAQs within Chat window
Allow customers help themselves through rich FAQ content and lower support tickets.