SnapEngage

Integration

Developed by Talkdesk

Updated 03/04/2021

Capture more leads, drive conversions, reduce response times and increase customer satisfaction with live chat and bots

Add live chat, bots and more to your customer experience with the SnapEngage integration. Proactively engage leads based on advanced rules or triggers, or use bot technology to provide immediate responses when live agents aren’t available. Automatically synchronize leads and contacts between SnapEngage and Talkdesk to ensure the latest customer information is always available and your agents are delivering exceptional customer experiences.

Key features

Boost Agent Productivity

Talkdesk automatically synchronizes customer contact profiles, chat transcripts and offline messages between systems. This eliminates the need to switch between two applications and promotes consistent customer data across interfaces.

Engage Smarter

When an incoming chat or call is received, agents can view the customer’s complete interaction history, including Talkdesk call details and SnapEngage chat transcripts.

Quick and Easy Setup

Effortlessly configure the SnapEngage integration with clicks, not code. All you need is your SnapEngage account information to get started instantly.

Additional information

Categories

Omnichannel, Virtual Agent