Developed by Screen Magic Mobile Media Inc
When a text message is received, Converse automatically creates a case or lead record and a personal confirmation/introduction text is sent.
Reps are immediately alerted to new conversations, in the Salesforce utility bar, Converse Inbox, via email and more.
Blending auto-responses with guided 1:1 conversations fuels reps to handle and close cases faster.
Rules-driven routing templates are easily configured for Objects, Profiles, or Custom parameters within Salesforce. Guidance wizards make it simple to tune routing to match your in-place rules.
Guidance assures reps find the conversation, quickly understand context and send a fast, relevant response even as they handle 7x more interactions.
NPS surveys are automatically sent when a case or call closes. If the score is low, a progressive survey is sent to explore the details around the negative experience. You can also ask for a direct conversation to resolve any issues.
Financial Services & Insurance, Healthcare & Life Services, Public Sector, E-Commerce, Retail & Consumer Goods
Digital Engagement, Omnichannel Feedback
Commercial, Enterprise, Strategic
for 30 days
The leading text messaging application for Salesforce, boosting agent productivity, accelerating sales revenue and increasing customer retention.
The leading text messaging application for Salesforce, boosting agent productivity, accelerating sales revenue and increasing customer retention. Annual commitment. SMS usage fees are additional.