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SMS Magic Converse

Application

Developed by Screen Magic Mobile Media Inc

Updated 04/04/2023

Version 1

The leading text messaging application for Salesforce, boosting agent productivity, accelerating sales revenue

SMS-Magic Converse is the leading business text messaging application for Salesforce that boosts sales and service agent productivity, accelerates sales revenue and increases customer retention. SMS is rapidly becoming the preferred channel for agent communications with prospects and customers. Most customers prefer it. Even better, 95% of messages are read and you’ll get a 6x response rate over emails. Converse is the simplest text messaging application for contact centres in the market. We also deliver a robust feature set, so you get the best messaging along with simplicity that drives productivity.

Key features

Automatic text-to-case or lead

When a text message is received, Converse automatically creates a case or lead record and a personal confirmation/introduction text is sent.

Immediate alerts

Reps are immediately alerted to new conversations, in the Salesforce utility bar, Converse Inbox, via email and more.

Close cases faster

Blending auto-responses with guided 1:1 conversations fuels reps to handle and close cases faster.

Rules-based routing

Rules-driven routing templates are easily configured for Objects, Profiles, or Custom parameters within Salesforce. Guidance wizards make it simple to tune routing to match your in-place rules.

Guide reps to fast conversions

Guidance assures reps find the conversation, quickly understand context and send a fast, relevant response even as they handle 7x more interactions.

Get valuable feedback using NPS surveys

NPS surveys are automatically sent when a case or call closes. If the score is low, a progressive survey is sent to explore the details around the negative experience. You can also ask for a direct conversation to resolve any issues.

Additional information

Industry

Financial Services & Insurance, Healthcare & Life Services, Public Sector, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

You get one phone number and 10 free sms credits

The leading text messaging application for Salesforce, boosting agent productivity, accelerating sales revenue and increasing customer retention.

License per user for doing automated messaging or manual conversations

The leading text messaging application for Salesforce, boosting agent productivity, accelerating sales revenue and increasing customer retention. Annual commitment. SMS usage fees are additional.