Improve team performance and efficacy by monitoring live calls and silently coaching agents with messages powered through Slack — all from the Talkdesk interface.
Provide faster answers to complex questions. Using Slack tools directly within the Talkdesk agent desktop, agents can seamlessly connect with other agents, supervisors or subject matter experts — without disrupting the customer experience.
Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Slack, straight from Talkdesk.
Learning Management, Video, Messaging, Agent Coaching & Performance