Shopify

Integration

Developed by Talkdesk

Updated 03/04/2021

Find customers, drive sales and manage all your agent activities on one screen with the Shopify integration

Provide a faster, more complete customer service experience with a real-time, two-way synchronization between the Shopify ecommerce platform and Talkdesk. Enable agents with the most up-to-date, relevant customer information from within Shopify as soon as a call is connected, and automatically trigger Shopify actions to save agents the burden of manual data re-entry.

Key features

Personalize Every Interaction

Talkdesk instantly displays each customer’s Shopify contact history and information when their call is connected, allowing agents to personalize interactions and provide informed service.

Boost Agent Productivity

Increase efficiency with the ability to perform Shopify actions from within Talkdesk. Agents can create contacts and update orders without leaving the Talkdesk interface.

Streamline Agent Workflow

Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain Talkdesk events to automatically trigger Shopify actions.

Two-Way Data Synchronization

Talkdesk automatically synchronizes contacts, orders and products between Shopify and Talkdesk in real-time. Put the most up-to-date information at agents’ fingertips so that they can provide the best service possible.

Quick and Easy Setup

Configure the Talkdesk to Shopify integration quickly with no need for manual programming. All you need is your Shopify account information and you can synchronize data to instantly improve your whole service team’s efficiency.

Additional information

Categories

E Commerce