Developed by Talkdesk

Updated 09/01/2023

Equip your customer service teams to better know, advise, and assist your customers—all from a single screen.

Talkdesk Retail Experience Cloud™ offers real-time, bidirectional synchronization with Shopify’s e-commerce platform, empowering your organization to deliver an integrated, unified customer service experience. This pre-built integration gives your agents immediate access to the most recent and relevant customer, product, and order information from Shopify, enabling the automatic execution of Shopify actions and eliminating the need for data re-entry. The integration is effortless: a simple authorization initiates an immediate connection, requiring minimal effort and implementation costs. For more information, visit:

Key features

Streamline agent workflow.

Automated workflows from Talkdesk eliminate the requirement for manual data entry in two distinct systems.

Two-Way data synchronization.

Automatically synchronize contacts, orders, products, and inventory between Shopify and Talkdesk. This ensures agents always have the most current information, enabling them to deliver optimal service.

Quick and Easy Setup

Configure the Talkdesk to Shopify integration quickly with no need for manual programming. All you need is your Shopify account information and you can synchronize data to instantly improve your whole service team’s efficiency.

Personalize every interaction.

Every inbound or outbound conversation instantly prompts the Talkdesk Retail Experience Cloud Workspace to display the customer’s Shopify contact and order history, along with the brand’s product catalog.

Boost agent productivity.

Maximize efficiency by executing Shopify actions directly from the Talkdesk Retail Experience Cloud Workspace. Agents can modify or cancel orders, assist customers in their shopping journeys, or locate stores without exiting the Talkdesk interface.

Additional information


Retail & Consumer Goods, E-Commerce, Retail & Consumer Goods


E Commerce

Customer Segments

Commercial, Enterprise, Strategic