These special offers equip your employees with the tools they need to work more effectively and deliver consistently high-quality customer service. To learn more, reach out to your Customer Success Manager or [email protected]
Developed by Sentiment US inc•Updated 06/30/2020•Version 1
Automatic NPS and CSAT scoring of resolved customer conversation and view realtime dashboards by agent, and team
Automatically push new issues in realtime to agents based on any of: - Agent status and availability - SLA - Priority - Issue type - Last Agent to Handle (LAR) And re-assign issues automatically when agents log out/ go on vacation ...
Integrate Chatbots to handle all conversations including: - View chatbot conversations as they happen live - Manually take over conversations - Automatically handoff to Agents based on multiple criteria - Automatically Identify and Verify customers
Available across all your channels and include: - Agent and team performance - Issue type performance - Priority issue performance - CSAT and NPS scoring - Handle time, wait time, resolve time and response time - Performance against 4 different SLAs
- Unlimited seats and channels - All enterprise features included - Simply pay for the volume of conversations/cases your team need to handle - Easy onboarding, start small and scale as required.
Deploy customer care seamlessly across the following channels: - Email - Livechat - Social Media (Facebook, Twitter, Instagram, Youtube, VK) - Review sites (Trustpilot, Facebook) - Messaging (Line, Whatsapp and more) - Custom channels
for 30 days
In this 30 day / 100 conversation trial, deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
per month
Up to 1000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
per month
Up to 5000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
per month
Up to 10,000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels