Sentiment.io OmniChannel
Install Sentiment.io to your Talkdesk to add all your other digital channels!
Key features
Robust and ever growing channel support
Deploy customer care seamlessly across the following channels: - SMS - MMS - Email - Livechat - Social Media (Facebook, Twitter, Instagram, Youtube, VK) - Review sites (Trustpilot, Facebook) - Messaging (Line, Whatsapp and more) - Custom channels
Pay as You Go Commercial Model
- Unlimited seats and channels - All enterprise features included - Simply pay for the volume of conversations/cases your team need to handle - Easy onboarding, start small and scale as required.
Best In Class Analytics
Available across all your channels and include: - Agent and team performance - Issue type performance - Priority issue performance - CSAT and NPS scoring - Handle time, wait time, resolve time and response time - Performance against 4 different SLAs
Advanced AI/NLU Chatbots
Integrate Chatbots to handle all conversations including: - View chatbot conversations as they happen live - Manually take over conversations - Automatically handoff to Agents based on multiple criteria - Automatically Identify and Verify customers
Best in class routing
Automatically push new issues in realtime to agents based on any of: - Agent status and availability - SLA - Priority - Issue type - Last Agent to Handle (LAR) And re-assign issues automatically when agents log out/ go on vacation ...
Customer Satisfaction scoring
Automatic NPS and CSAT scoring of resolved customer conversation and view realtime dashboards by agent, and team
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector
Categories
Digital Engagement, Omnichannel Feedback
Customer Segments
Enterprise, Strategic
Plans & Pricing
30 Day 100 conversation unlimited feature trial
Free
for 30 days
Sentiment.io OmniChannel
In this 30 day / 100 conversation trial, deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
5 Contact Channels
35
per month
5 contact channels (10 seat minimum)
Unlimited Messages and conversations.
Deploy a Unified Inbox with advanced routing and Analytics for 5 of your digital channels:
- Social Media Public and Private (Facebook , Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- SMS and MMS
- Custom channels
10 Contact Channels
45
per month
10 contact channels (minimum 10 seats)
Unlimited Messages and conversations.
Deploy a Unified Inbox with advanced routing and Analytics for 5 of your digital channels:
- Social Media Public and Private (Facebook , Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- SMS and MMS
- Custom channels