Sentiment.io OmniChannel
Install Sentiment.io to your Talkdesk to add all your other digital channels!
Key features
Robust and ever growing channel support
Deploy customer care seamlessly across the following channels: - SMS - MMS - Email - Livechat - Social Media (Facebook, Twitter, Instagram, Youtube, VK) - Review sites (Trustpilot, Facebook) - Messaging (Line, Whatsapp and more) - Custom channels
Pay as You Go Commercial Model
- Unlimited seats and channels - All enterprise features included - Simply pay for the volume of conversations/cases your team need to handle - Easy onboarding, start small and scale as required.
Best In Class Analytics
Available across all your channels and include: - Agent and team performance - Issue type performance - Priority issue performance - CSAT and NPS scoring - Handle time, wait time, resolve time and response time - Performance against 4 different SLAs
Advanced AI/NLU Chatbots
Integrate Chatbots to handle all conversations including: - View chatbot conversations as they happen live - Manually take over conversations - Automatically handoff to Agents based on multiple criteria - Automatically Identify and Verify customers
Best in class routing
Automatically push new issues in realtime to agents based on any of: - Agent status and availability - SLA - Priority - Issue type - Last Agent to Handle (LAR) And re-assign issues automatically when agents log out/ go on vacation ...
Customer Satisfaction scoring
Automatic NPS and CSAT scoring of resolved customer conversation and view realtime dashboards by agent, and team
Additional information
Categories
Virtual Agent, Omnichannel, Acd, Self Service, Bi, Surveys
Plans & Pricing
30 Day 100 conversation unlimited feature trial
Free
for 30 days
Sentiment.io OmniChannel
In this 30 day / 100 conversation trial, deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
Base Plan
250
per month
1000 Customer Conversations/cases a month
Up to 1000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
Team Plan
1000
per month
5000 Customer Conversations/cases a month
Up to 5000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels
Enterprise Plan
2000
per month
10000 Customer Conversations/cases a month
Up to 10,000 customer conversations/cases.
Unlimited users and channels.
Unlimited Messages.
Deploy a Unified Inbox with advanced routing and Analytics for your digital channels including:
- Social Media (Facebook, Twitter, Instagram, Youtube, VK and more)
- Review sites (Trustpilot, Facebook)
- Messaging (Messenger, Line, Whatsapp and more)
- Email
- Livechat
- Custom channels