Application
Developed by Sentient Solutions Ltd. trading as Scorebuddy
Updated 09/07/2021
Version R5.6.11
Spot Root Causes of issues, changing trends, and make smarter, data driven decisions
Improve consistencies and reliability in your reports and evaluations
Say goodbye to inflexible, laborious spreadsheets with no analysis or historical reporting
Improve engagement by building trust in the Quality Assessment process and outputs
Dramatically reduce the time spent evaluating staff & preparing reports
Quality Management, Omnichannel Feedback, Agent Coaching & Performance, Interaction Analytics & Sentiment
for 30 days
Full enterprise Quality Assessment functionality to allow client organisations test the Scorebuddy solution in tandem with their Talkdesk platform.
seat/month
Comprehensive set of Quality Assessment tools to streamline and report on agent performance.
Minimum 100 seats. Minimum 12 months term. Requires services.
seat/month
Quality Assessment suite with integrated learning management system for training.
Minimum 100 seats. Minimum 12 months term. Requires services.
seat/month
Quality Assessment with Integrated AI powered text analytics engine to evaluate 100% of your customer conversations.
Minimum 100 seats. Minimum 12 months term. Requires services.
seat/month
The full blown Scorebuddy suite: QA Assessment, Training and AI powered Text Analytics in a single platform transforming service quality.
Minimum 100 seats. Minimum 12 months term. Requires services.