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Scorebuddy - All in One Staff Quality Assessment

Application

Developed by Sentient Solutions Ltd. trading as Scorebuddy

Updated 02/23/2021

Version R5.6.11

All in One Quality Platform for Contact Centers: Quality Management - Text Analytics - Learning & Development

Scorebuddy’s family of integrated and stand-alone solutions, takes call center quality management to the next level for any size organization, by allowing you:

Eliminate spreadsheets and use flexible scorecards and dashboard analytics to identify agent performance issues.
Gain data-driven customer insights, state-of-the-art text analytics that analyzes customer conversations, improves and scales customer support.
Create your own Surveys and produce blended QA/CSAT to determine what customers are saying, and quickly conduct staff surveys.
Improve agent performance through targeted contact center training with a full feature, integrated LMS portal and curated industry courses

Key features

Make Data-Driven Decisions

Spot Root Causes of issues, changing trends, and make smarter, data driven decisions

Empower Team Leaders

Improve consistencies and reliability in your reports and evaluations

Eliminate Spreadsheets

Say goodbye to inflexible, laborious spreadsheets with no analysis or historical reporting

Improve Agent Engagement

Improve engagement by building trust in the Quality Assessment process and outputs

Save Time & Money

Dramatically reduce the time spent evaluating staff & preparing reports