Scorebuddy - All in One Staff Quality Assessment
Application
Developed by Sentient Solutions Ltd. trading as Scorebuddy
Updated 09/07/2021
Version R5.6.11
All in One Quality Platform for Contact Centers: Quality Management - Text Analytics - Learning & Development
- Eliminate spreadsheets and use flexible scorecards and dashboard analytics to identify agent performance issues.
- Gain data-driven customer insights, state-of-the-art text analytics that analyzes customer conversations, improves and scales customer support.
- Create your own Surveys and produce blended QA/CSAT to determine what customers are saying, and quickly conduct staff surveys.
- Improve agent performance through targeted contact center training with a full feature, integrated LMS portal and curated industry courses
Key features
Make Data-Driven Decisions
Spot Root Causes of issues, changing trends, and make smarter, data driven decisions
Empower Team Leaders
Improve consistencies and reliability in your reports and evaluations
Eliminate Spreadsheets
Say goodbye to inflexible, laborious spreadsheets with no analysis or historical reporting
Improve Agent Engagement
Improve engagement by building trust in the Quality Assessment process and outputs
Save Time & Money
Dramatically reduce the time spent evaluating staff & preparing reports
Additional information
Categories
Quality Management, Omnichannel Feedback, Agent Coaching & Performance, Interaction Analytics & Sentiment
Plans & Pricing
Scorebuddy Managed Trial
Free
for 30 days
Full enterprise Quality Assessment trial system
Full enterprise Quality Assessment functionality to allow client organisations test the Scorebuddy solution in tandem with their Talkdesk platform.
Scorebuddy Quality Assessment
15.59
seat/month
Entry level Quality Assessment solution
Comprehensive set of Quality Assessment tools to streamline and report on agent performance.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Quality and Training
23.75
seat/month
Quality Assessment with a Learning Management System
Quality Assessment suite with integrated learning management system for training.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Quality and Text Analytics
29.62
seat/month
Quality Assessment with Integrated AI powered text analytics
Quality Assessment with Integrated AI powered text analytics engine to evaluate 100% of your customer conversations.
Minimum 100 seats. Minimum 12 months term. Requires services.
Scorebuddy Integrated QA
37.78
seat/month
Full suite of QA, Training and AI powered Text Analytics
The full blown Scorebuddy suite: QA Assessment, Training and AI powered Text Analytics in a single platform transforming service quality.
Minimum 100 seats. Minimum 12 months term. Requires services.