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Sanas Real-Time Speech Understanding Platform

Application

Developed by Sanas

Updated 04/24/2025

Version 1.0

Sanas empowers agents by improving call quality and handling, transforming customer experiences and driving cost savings and ROI in operations.

Sanas modulates accents in real-time while preserving unique voices and emotions to ensure every interaction is natural and authentic This ensures unbiased, smooth conversations by eliminating misunderstandings caused by accent differences, empowering agents to focus entirely on problem-solving and emotional connection. Improve CSAT through increased customer retention, conversion rates and higher communication effectiveness. Reduce Average Handle Time (AHT) through better understanding, which translates to a substantial decrease in escalations and transfers. Significantly improve ASAT and agent performance by improving agent's overall scores and effectiveness. Provide better ROI via reduced agent attrition, as well as reduction in hiring and training costs. Explore new regions for expansion of talent pools regardless of geography or accent. Empower people to be better understood, creating confident conversations that encourage customer advocacy. Elevate your employee experience (97% adoption rate across our current customer base).

Key features

Real-Time Accent Translation:

Privacy and Security:

Sanas prioritizes data protection with a “zero-knowledge” principle, meaning it does not collect or store personally identifiable information (PII). It complies with standards like ISO 27001, SOC 2, PCI, GDPR, CCPA, and HIPAA.

Customizable Voice Option:

Users can choose between masculine or feminine voice outputs for translated speech, enhancing flexibility.

Noise Cancellation:

Sanas employs advanced audio processing to eliminate background noise, focusing solely on the speaker’s voice. This ensures clear communication even in noisy environments.

Very Low Latency:

Operates with minimal delay (less than 200ms), enabling fluid, real-time conversations without noticeable lag.

Complete Scalability:

The solution is designed to scale with business needs, supporting global operations and diverse workforces.

Speech-to-Speech Understanding:

Powered by a sophisticated neural network, Sanas captures nuances like tone and emphasis, delivering speech with clarity and warmth. It adapts to the speaker’s voice, personalizing the output for a unique sound.

Integration with Existing Systems:

Sanas seamlessly integrates with contact center platforms and communication tools, using a virtual microphone to streamline the translation process.

Performance Analytics:

A dashboard provides insights into agent performance, tracking metrics to optimize operations and improve customer interactions.

Additional information

Regions

EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America

Industry

Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Sanas provides real-time accent translation technology using speech-to-speech AI processing and advanced neural networks to translate accents, ensuring clear communication regardless of location.

Sanas uses AI to modulate accents in real-time, allowing speakers to sound clearer to listeners without altering the content of their speech. This preserves the speaker’s unique voice, tone, and emotions, ensuring natural and authentic interactions.
Sanas employs advanced audio processing to eliminate background noise, focusing solely on the speaker’s voice. This ensures clear communication even in noisy environments.
Powered by a sophisticated neural network, Sanas captures nuances like tone and emphasis, delivering speech with clarity and warmth. It adapts to the speaker’s voice, personalizing the output for a unique sound.
The technology operates with minimal delay (less than 200ms), enabling fluid, real-time conversations without any noticeable lag.
Sanas seamlessly integrates with contact center platforms and communication tools, using a virtual microphone to streamline the translation process.
Sanas prioritizes data protection with a “zero-knowledge” principle, meaning it does not collect or store personally identifiable information (PII). It complies with standards like ISO 27001, SOC 2, PCI, GDPR, CCPA, and HIPAA.
Includes Performance Analytics
Complete Scalability