Quobis Click to Call

Application

Developed by Quobis

Updated 03/18/2024

Version 1.0

Allow your customers to directly call you from your website or app

Quobis click to call improves your customer experience by allowing your customers to call from your website or mobile application directly to your contact center. Reduce friction and churn by providing users with tools to reach out to your contact center seamlessly, no need to find the telephone number, just click and call. Empower your agents with contextual information and make personalized decisions on how the call should be handled before reaching any IVR.

Key features

Plug and play

Quobis Click to Call is seamlessly integrated with Talkdesk so you do not have to worry about anything. All your contact center workflow will stay the same so you do not need to change your recording, routing and compliance policies.

Multi Environment

Quobis click to call works in various environments. Add a call button to your website using our ready-to-use iFrame, make your own integration in your app using our various dedicated SDKs or add a sign to your product so customers can call you by scanning a QR code.

Contextual information

Information of the caller can be added via URL or SIP Header so you can automate decisions. If your user is logged in you can retrieve that information and let your agent know, if a customer is calling from a country specific site you can send that call to a specific IVR. The possibilities are endless.

Additional information

Regions

APAC - Asia Pacific, Latin America, North America, EMEA - Europe, Middle East and Africa

Industry

Financial Services & Insurance, Telecom, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Public Sector

Categories

Voice Engagement

Customer Segments

Commercial, Enterprise, Strategic