ProcedureFlow
A re-imagined call center knowledge base - uniquely visual and collaborative
Key features
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ProcedureFlow’s unique visual representation allows agents to quickly navigate up and down the knowledge base for any situation. And only ProcedureFlow provides an at-a-glance bird’s eye view so agents know where they are at all times.
Spot the difference
Procedures change all the time. ProcedureFlow makes it easy for agents to spot changes by highlighting the differences as side-by-side diagrams. There is never any question as to whether they are using the latest procedures or what has changed.
Fresh approach to feedback
Most knowledge bases rely on a check-in/check-out system that locks agents out of procedures when edits are being made. Only ProcedureFlow uses a GitHub-style paradigm, embracing concurrent authoring, yet ensuring only ever one approved version.
Get the picture
Traditional knowledge bases and agent scripting solutions are unnatural to use and inhibit collaboration. Only ProcedureFlow uses a drag-and-drop flowcharting paradigm so everyone can easily contribute and follow shared best practices.
Reporting for duty
ProcedureFlow reports on which procedures are being use at all times and by whom. You can be sure of which agents are using the latest procedures, when suggested changes have been reviewed, and view a full history of all procedure changes.
100% Uptime - Cloud Continuity
Stuff happens – including cloud outages. Only ProcedureFlow features a cloud backup to ensure your agents can continue to operate even when offline.
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector
Categories
Knowledge Base, Learning Management
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Free Trial
Free
for 30 days
30 days free
Create your first flow, roll it out to a team of agents and start getting results! Now that everyone can see inside the heads of your experts, watch training and mentoring time get cut in half, quality go up and average handle time go down.
Trial includes:
- Unlimited flows
- Unlimited users
- Change suggestions
- Change history
- Unreviewed changes report
- Offline Backup
Standard
25
user/month
10 to 400 licenses
Start creating flows for all your agents groups. Watch training and mentoring time get cut in half, quality go up and average handle time go down.
ProcedureFlow reports help you see which agents are engaging with your processes and who might need some coaching.
For a limited time, the standard plan includes 100% uptime with Offline Backups. Ensure agents always have access to your most important procedures.
Standard plan includes:
- Unlimited flows
- Up to 400 users
- Change suggestions
- Change history
- Unreviewed changes report
- Email support
Enterprise
30
user/month
+400 licenses
Use ProcedureFlow as a full process management system for your entire organization.
ProcedureFlow reports help you see who is engaging with your processes.
The enterprise plan includes 100% uptime with Offline Backups. Ensure that employees always have access to your most important procedures.
Enterprise plan includes:
- Unlimited flows
- Unlimited users
- Change suggestions
- Change history
- Unreviewed changes report
- Offline Backup
- Phone & email support
- Dedicated account manager
- Service level agreement