100% Uptime - Cloud Continuity
Stuff happens – including cloud outages. Only ProcedureFlow features a cloud backup to ensure your agents can continue to operate even when offline.
Reporting for duty
ProcedureFlow reports on which procedures are being use at all times and by whom. You can be sure of which agents are using the latest procedures, when suggested changes have been reviewed, and view a full history of all procedure changes.
Get the picture
Traditional knowledge bases and agent scripting solutions are unnatural to use and inhibit collaboration. Only ProcedureFlow uses a drag-and-drop flowcharting paradigm so everyone can easily contribute and follow shared best practices.
Fresh approach to feedback
Most knowledge bases rely on a check-in/check-out system that locks agents out of procedures when edits are being made. Only ProcedureFlow uses a GitHub-style paradigm, embracing concurrent authoring, yet ensuring only ever one approved version.
Spot the difference
Procedures change all the time. ProcedureFlow makes it easy for agents to spot changes by highlighting the differences as side-by-side diagrams. There is never any question as to whether they are using the latest procedures or what has changed.
You are here
ProcedureFlow’s unique visual representation allows agents to quickly navigate up and down the knowledge base for any situation. And only ProcedureFlow provides an at-a-glance bird’s eye view so agents know where they are at all times.