Proactive Outbound Engagement


Developed by Talkdesk

Updated 03/09/2022

Version 1.0

Anticipate your customers’ needs and reach out proactively for personalized engagement that drives loyalty and business growth.

Proactive Outbound Engagement is a suite of outbound products including: Talkdesk Dialer - increase outbound call volume by 30-300% to drive revenue and efficiency. Talkdesk Dialer for Salesforce - balance productivity with quality connections, all within Salesforce. Perfect for high value contacts and regulated markets. Automated Notifications - anticipate customer needs and engage proactively with event-triggered SMS notifications.

Key features

Increase revenue

Drive revenue via 30-300% higher contact rates.

Reduce costs

Reduce costs via higher agent efficiency and inbound call deflection.

Increase CSAT

Drive higher CSAT via proactive customer engagement and effortless service experience.

Additional information


EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America


Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods


Proactive Outbound Engagement

Customer Segments

Commercial, Enterprise, Strategic