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Proactive Outbound Engagement
Anticipate your customers’ needs and reach out proactively for personalized engagement that drives loyalty and business growth.
Proactive Outbound Engagement is a suite of outbound products including:
Talkdesk Dialer - increase outbound call volume by 30-300% to drive revenue and efficiency.
Talkdesk Dialer for Salesforce - balance productivity with quality connections, all within Salesforce. Perfect for high value contacts and regulated markets.
Automated Notifications - anticipate customer needs and engage proactively with event-triggered SMS notifications.
Key features
Increase revenue
Drive revenue via 30-300% higher contact rates.
Reduce costs
Reduce costs via higher agent efficiency and inbound call deflection.
Increase CSAT
Drive higher CSAT via proactive customer engagement and effortless service experience.
Additional information
Regions
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Industry
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Categories
Proactive Outbound Engagement
Customer Segments
Commercial, Enterprise, Strategic