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PlayVox
Developed by Arcaris Inc.•Updated 05/28/2019•Version 17.2.1
Deliver Perfect Customer Interactions with our Quality Assurance Software
We are on a mission to help you deliver Perfect Customer Interactions!PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels such as chat email, phone, social media, among others. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.
- Measure customer service quality in the smartest way possible.
- Save time in your QA process.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance and productivity.
Plans & Pricing
Playvox Free Trial
Free
for 30 days
Run your entire QA process in one place with PlayVox Free Trial
- Integrate your Talkdesk account and easily bring your customer interactions to PlayVox
- Create interactions filters to easily find tickets according to your evaluation preferences
- Create and personalize scorecards in minutes with our scorecard builder
- Evaluate using your scorecards while simultaneously viewing or listening to a particular interaction
- Generate reports by agents, analysts or teams based on your evaluation results
- Quickly escalate relevant evaluation results with other members of your team. Decide which members of your team you want to share results with
- Export your data as CSV
- Customer success and product training to all our customers in order for you to get the most out of your product!
- Sign into PlayVox using your Google credentials with OAuth via Google
Starter Plan
20
user/month
Streamline your QA process
- Integrate your Talkdesk account and easily bring your customer interactions to PlayVox
- Create interactions filters to easily find tickets according to your evaluation preferences
- Create and personalize scorecards in minutes with our scorecard builder
- Evaluate using your scorecards while simultaneously viewing or listening to a particular interaction
- Generate reports by agents, analysts or teams based on your evaluation results
- Quickly escalate relevant evaluation results with other members of your team. Decide which members of your team you want to share results with
- Export your data as CSV
- Customer success and product training to all our customers in order for you to get the most out of your product!
- Sign into PlayVox using your Google credentials with OAuth via Google
Professional Plan
35
user/month
Scale and advance your QA Process
All Starter Plan features and:
- Quality Calibration to Identify Quality Analysts outliers and 'calibrate' the team to use the same scoring standards
- Automated Workload Assignation to Simplify your workloads by automatically assigning your QAs random customer interactions for QA review
- Advanced Reporting to Generate multiple kinds of reports to access detailed analytics and easily identify areas in which your team needs to improve upon
- PlayVox Coaching to Solve and improve issues in: CX, CSAT, quality, behavior, compliance, soft skills, customer experience, among many others
- Integrate PlayVox with multiple customer service software. Chose from our current integrations list
- Integrations with OKTA, Onelogin and SAML for a fast and free single sign-on. No more password reset fiascos
PlayVox Suite
45
user/month
PlayVox Suite
All Professional plan features and:
Performance
Connect data, measure and consolidate your agents’ KPIs such as NPS, CSAT, AHT, among many others. With Performance you can track your agents’ KPIs and measure the impact of your QA process and customer service team.
Learning
Provide your customer service team with all the educational information they need in a didactic and participative way. Send your agents targeted trainings and encourage them to learn with PlayVox's lightweight LMS.
Motivation
PlayVox motivation is a place where agents are rewarded with points based on their Quality, Coaching, Performance, Learning and overall PlayVox results, as well as give your team members recognitions for their achievements.