We safeguard your reputation and trust with our Level 1 PCI DSS accreditation. Our solution ensures no customer financial information reaches your network securing you and your agent against the potential for fraud.
Customers can choose from a number of card payment methods giving them freedom over their finances and providing a modern, seamless checkout experience. Agents can follow payment journey's in real time, no matter what interaction channel or payment method is chosen. A smooth, and flexible customer interaction and zero drop offs.
With a seamless integration, PCI Pal enables, greater first time accuracy and reduced transfers. Universal customer satisfaction through a modern payment checkout. As well as increased conversion with speech and alternative payment options. All contributing to your bottom line.
The PCI Pal integration is quick and seamless and works in harmony with Talkdesk and any other infrastructure already in place. We're PSP agnostic and take the hassle out of implementation with our 'go live framework', ensuring your time to value as soon as possible.
EMEA - Europe, APAC - Asia Pacific, Latin America, Middle East and Africa, North America
Financial Services & Insurance, Travel & Hospitality, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Ivr, Live Dashboards, Crm Sales & Marketing, E Commerce, Services, Security & Compliance, Pci Payment , Implementation & Cloud Migration , Voice Engagement, Proactive Outbound Engagement, Digital Engagement, Agent Assistance, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
Fully PCI DSS compliant Patented solution DTMF masking Agent Assist intercepts the call only at the point of payment, maintaining call integrity Dedicated onboarding plan and agent training PCI Pal Digital Payments can be added alongside Agent Assist or purchased standalone and payment methods are costed per transaction – transaction costs do vary per payment method.