When an incoming chat or call is received, agents can view the customer’s complete interaction history, including Talkdesk call details and Olark chat transcripts. Support teams can use this comprehensive overview to personalize interactions and resolve issues faster.
Effortlessly configure the Talkdesk Olark integration with clicks, not code. All you need is your Olark account information to get started instantly.
Talkdesk automatically synchronizes customer contact profiles, chat transcripts and offline messages between systems. This eliminates the need to switch between two applications and promotes consistent customer data across interfaces.
Workforce Management, Mobile Workforce, Digital Engagement, Benchmarking, Reporting, & Bi