Olark

Integration

Developed by Talkdesk

Updated 03/04/2021

Integrate Talkdesk and Olark to engage more customers

Connect the Olark live chat app with Talkdesk cloud contact center to capture and follow up on customer conversations faster and more effectively. Time-saving data synchronization keeps customer information accurate and up-to-date between systems, so support teams can stay productive and focused on keeping customers satisfied.

Key features

Provide Answers Faster

When an incoming chat or call is received, agents can view the customer’s complete interaction history, including Talkdesk call details and Olark chat transcripts. Support teams can use this comprehensive overview to personalize interactions and resolve issues faster.

Quick and Easy Setup

Effortlessly configure the Talkdesk Olark integration with clicks, not code. All you need is your Olark account information to get started instantly.

Boost Agent Productivity

Talkdesk automatically synchronizes customer contact profiles, chat transcripts and offline messages between systems. This eliminates the need to switch between two applications and promotes consistent customer data across interfaces.

Additional information

Categories

Omnichannel, Mobile Workforce, Bi