Observe.Ai - Intelligent Workforce Platform. Leader in Contact Center excellence. Fueled by AI

Application

Developed by Z21 Labs, Inc

Updated 01/21/2022

Version 2.0

Observe.AI Intelligent Workforce Platform transforms contact centers by embedding AI into 100% of customer conversations.

With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.

We are a force-multiplier for your business, because we help people do their jobs better while connecting CC performance to business outcomes like Revenue Generation, Operational Efficiency, CX & Retention, and Compliance.

With the Observe.AI Intelligent Workforce platform, you:
-Gain 100% visibility into customer interactions and agent performance to fastrack business impact
-Elevate your contact centers to drivers of business growth with automated workflows, data-driven actionable feedback loops, and omnichannel support.
-Access best-in-class AI engine to analyze, dissect and evaluate 100% of conversations on voice and chat.
-Build 5X faster QA workflows, coaching reports giving you a holistic line of sight into team performance to level up agents into top performers.
-Track how conversations are performing on key metrics that matter to your business. Our APIs, integrations, dashboards, and CSV exports give you flexibility in how you handle your data.

Key features

Drive operational efficiency at scale

Achieve higher output in less time, reduce overhead costs, and uplevel your team’s work on a platform that automates and streamlines contact center processes. Observe.AI’s best-in-class AI engine coupled with purpose-built workflows minimize manual tasks, reduce headcount needs, and help contact center agents achieve exceptional levels of performance.

Retain more satisfied customers

Gain complete visibility across customer conversations by automatically drawing insights from 100% of interactions. Improve the way agents connect with customers through a complete line of sight on evaluations along with situational context to drive personalized coaching sessions at scale.

Fuel revenue growth

Increase high-volume, transactional sales performance while setting a strong foundation for scale. Observe.AI optimizes every step of the sales process by arming agents with coaching and feedback loops to drive engagement aligned with best practices and increase one-call closes. The platform’s AI engine surfaces business-improving insights using sentiment, intent, and emotion analysis, further driving conversions and new bookings.

Expertly manage compliance and risk

Meet compliance standards, reduce fraudulent activity, and keep customer data secure at all times. Observe.AI enables businesses to enforce script adherence and disclosure statements, minimizes the risk of fraud by calling out anomalies, and automatically redacts sensitive information from text transcripts.

Additional information

Industry

Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector

Categories

Quality Management, Live Dashboards, Agent Coaching & Performance, Interaction Analytics & Sentiment

Customer Segments

Commercial, Enterprise, Strategic

Plans & Pricing

Intelligent Workforce Platform. Fueled by AI.

Free

for 30 days

Intelligent Workforce Platform. Leader in Contact Center excellence. Fueled by AI

30 Day Proof of Value managed by Observe.AI - All-IN ONE- Conversation Intelligence, QA, Agent Performance, Coaching, and Reporting on all Interactions powered by Observe.AI- VOICE ONLY