Developed by Z21 Labs, Inc
Achieve higher output in less time, reduce overhead costs, and uplevel your team’s work on a platform that automates and streamlines contact center processes. Observe.AI’s best-in-class AI engine coupled with purpose-built workflows minimize manual tasks, reduce headcount needs, and help contact center agents achieve exceptional levels of performance.
Gain complete visibility across customer conversations by automatically drawing insights from 100% of interactions. Improve the way agents connect with customers through a complete line of sight on evaluations along with situational context to drive personalized coaching sessions at scale.
Increase high-volume, transactional sales performance while setting a strong foundation for scale. Observe.AI optimizes every step of the sales process by arming agents with coaching and feedback loops to drive engagement aligned with best practices and increase one-call closes. The platform’s AI engine surfaces business-improving insights using sentiment, intent, and emotion analysis, further driving conversions and new bookings.
Meet compliance standards, reduce fraudulent activity, and keep customer data secure at all times. Observe.AI enables businesses to enforce script adherence and disclosure statements, minimizes the risk of fraud by calling out anomalies, and automatically redacts sensitive information from text transcripts.
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Telecom, Public Sector
Quality Management, Live Dashboards, Agent Coaching & Performance, Interaction Analytics & Sentiment
Commercial, Enterprise, Strategic
for 30 days
30 Day Proof of Value managed by Observe.AI - All-IN ONE- Conversation Intelligence, QA, Agent Performance, Coaching, and Reporting on all Interactions powered by Observe.AI- VOICE ONLY
Observe.AI Intelligent Workforce Platform transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. For the first time, QA, Supervisors, Trainers, and Operators can collaborate in one place to drive agent behavior change and know what’s happening in every customer interaction.
Requires 100 seats and annual commitment. Ask us about Chat and Spanish. Requires 100 seats and annual commitment.
Provides machine scoring of QA questions, calibration report and agent performance reporting of machine-scored QA questions.