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Observe.Ai - AI Powered Agent Performance & Quality Management
Developed by Z21 Labs, Inc•Updated 08/20/2020•Version 1
All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls
Observe.AI is a Voice AI platform that enables remote Contact Centers to analyze 100% of support calls for quality assurance and compliance; automate agent evaluations; and offer targeted coaching. For the first time, Quality Analysts, Supervisors, Trainers, and Operators can collaborate in one place to drive agent behavior change and know what’s happening on every call. Observe.AI is the industry-leader in transcription accuracy for Contact Centers and provides insights on sentiment, emotion, intent, silence, and more to improve the Customer Experience.100% Compliance Monitoring
Observe.AI helps Contact Centers proactively monitor compliance across 100% of calls so that they never miss a compliance risk or coaching opportunity. With AI teams using Observe.AI gain context on customer complaints; ensure agents adopt mandatory dialogues, such as recorded line messaging; and help trainers build targeted coaching to keep agents on track. Observe.AI automatically redacts PII data from every single transcript.
End-to-End Quality Management & Evaluations Across 100% of Calls
Observe.AI helps Contact Centers quality check 100% of calls (up from just 1-2%) and reduces the time it takes to surface and quality check a call from 30 minutes down to 5 or less. With Observe.AI, Quality Analysts provide 5X more feedback to agents to improve performance.
Agent Coaching and Performance
Observe.AI provides evaluations agents trust and drives real behavior change through personalized coaching for agents. See how agents perform across fourteen benchmarks via a real-time leaderboard. Know who to coach on what topics by using AI to automatically flag the best calls to coach on and the meaningful interactions within each conversation. Coach with context through comments and collaborate across teams. Access Coaching Forms and Evaluations all within Observe.AI alongside powerful Speech Analytics.
Plans & Pricing
Observe.AI 30 Day Proof of Value (trial)
Free
for 30 days
30 Day timed trial with your own calls and meta data. The perfect way to address your key contact center KPI's like NPS, CX, AHT, and FCR.
Observe.AI is a Voice AI platform that enables remote Contact Centers to analyze 100% of support calls for quality assurance and compliance; automate agent evaluations; and offer targeted coaching. For the first time, Quality Analysts, Supervisors, Trainers, and Operators can collaborate in one place to drive agent behavior change and know what’s happening on every call. Observe.AI is the industry-leader in transcription accuracy for Contact Centers and provides insights on sentiment, emotion, intent, silence, and more to improve the Customer Experience.
Observe.AI Enterprise Speech Analytics and QM
59
user/month
Observe.AI is a Voice AI platform that enables remote Contact Centers to analyze 100% of calls for quality assurance and compliance; automate agent evaluations; and offer targeted coaching
Starting at 100 licenses. Observe.AI is a Voice AI platform that enables remote Contact Centers to analyze 100% of support calls for quality assurance and compliance; automate agent evaluations; and offer targeted coaching. For the first time, Quality Analysts, Supervisors, Trainers, and Operators can collaborate in one place to drive agent behavior change and know what’s happening on every call. Observe.AI is the industry-leader in transcription accuracy for Contact Centers and provides insights on sentiment, emotion, intent, silence, and more to improve the Customer Experience.