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Observe.AI Agent Assist
Developed by Z21 Labs, Inc•Updated 07/10/2019•Version 1
Agent first Voice AI Platform. Turn every agent into your best brand representative.
Observe.AI Voice AI Agent Assist brings a paradigm shift to provide new levels of visibility into your call center. Observe.AI uses an industry first SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. This results in richer and more accurate signals, even in the most demanding call center environments. This provides unprecedented insights for Agents, QA, and Executives.QA and Compliance
With Observe.AI Agent Assist, you can:
• QA a 30 min call in less than a minute
• Quickly jump to the most relevant parts of a call
• Ensure 100% compliance for mandatory readouts and much more
Voice of Customer
Observe.AI Agent Assist allows you to :
• Get nuggets of valuable insights from your voice "gold mine"
• Understand what are your customers saying about the new product, service, delivery and more
• See moving trends over weeks and months
Contact Center Operations
Observe.AI Agent Assist allow you to:
• Identify silence and dead air within a call
• Compare agents that show higher than average AHT and have unusual amount of Dead Air in their calls
• Deep dive into calls with low CSAT score
Sales Conversions
Observe.AI Agent Assist allows you to:
• Compare your agents on how they are pitching the product or service
• Create the 'Best Pitch' though the agent responses that work
• Create a repository of feedback and measure the individual progress
Agent Coaching & Training
With Observe.AI Agent Assist, you can:
• Send immediate feedback to your agents
• Automate notifications when the agent misses an important part of the call
• Track agent performance post feedback
Plans & Pricing
Observe.AI Agent Assist Trial
Free
for 30 days
Agent First Voice AI Platform
Observe.AI Voice AI Agent Assist brings a paradigm shift to provide new levels of visibility into your call center. Observe.AI uses an industry first SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. This results in richer and more accurate signals, even in the most demanding call center environments.
Basic Plan
39
user/month
Observe.AI Agent Assist Voice AI Platform
Per User Per Month Access with no implementation cost
1. 100% Call Coverage
2. Industry Leading SLA backed transcription
2. PCI Redaction
3. Dashboard and Insights Access
4. AI Voice Sentiment Models (Dead Air, Negative Customer)
5. Advanced Filtering and Self Service
6. Agent Access and QA Feedback
Professional Plan
89
user/month
Observe.AI Agent Assist Voice AI Platform plus Enhanced AI and Language Models
Per User Per Month Access with no implementation cost plus Enhanced AI and Language Model Support
1. 100% Call Coverage
2. Industry Leading SLA backed transcription
2. PCI Redaction
3. Dashboard and Insights Access
4. AI Voice Sentiment Models (Dead Air, Negative Customer)
5. Advanced Filtering and Self Service
6. Agent Access and QA Feedback
Additional Features for Enhanced Requirements
1. Dedicated Sr Customer Success Manager
2. Support for Custom AI and Language Models