Observe.AI Agent Assist

Developed by Z21 Labs, IncUpdated 07/10/2019Version 1

Agent first Voice AI Platform. Turn every agent into your best brand representative.

Observe.AI Voice AI Agent Assist brings a paradigm shift to provide new levels of visibility into your call center. Observe.AI uses an industry first SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. This results in richer and more accurate signals, even in the most demanding call center environments. This provides unprecedented insights for Agents, QA, and Executives.

QA and Compliance

With Observe.AI Agent Assist, you can:
• QA a 30 min call in less than a minute
• Quickly jump to the most relevant parts of a call
• Ensure 100% compliance for mandatory readouts and much more

Voice of Customer

Observe.AI Agent Assist allows you to :
• Get nuggets of valuable insights from your voice "gold mine"
• Understand what are your customers saying about the new product, service, delivery and more
• See moving trends over weeks and months

Contact Center Operations

Observe.AI Agent Assist allow you to:
• Identify silence and dead air within a call
• Compare agents that show higher than average AHT and have unusual amount of Dead Air in their calls
• Deep dive into calls with low CSAT score

Sales Conversions

Observe.AI Agent Assist allows you to:
• Compare your agents on how they are pitching the product or service
• Create the 'Best Pitch' though the agent responses that work
• Create a repository of feedback and measure the individual progress

Agent Coaching & Training

With Observe.AI Agent Assist, you can:
• Send immediate feedback to your agents
• Automate notifications when the agent misses an important part of the call
• Track agent performance post feedback

Plans & Pricing

Observe.AI Agent Assist Trial

Free

for 30 days

Agent First Voice AI Platform

Observe.AI Voice AI Agent Assist brings a paradigm shift to provide new levels of visibility into your call center. Observe.AI uses an industry first SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. This results in richer and more accurate signals, even in the most demanding call center environments.