Developed by Z21 Labs, Inc
Observe.AI helps Contact Centers quality check 100% of interactions (up from just 1-2%) and reduces the time it takes to surface and quality check an interaction from 30 minutes down to 5 or less. With Observe.AI, Quality Analysts provide 5X more feedback to agents to improve performance and Coaching.
Observe.AI helps Contact Centers operators uncover critical business insights by monitoring 100% of customer interactions. With Observe.AI Supervisors and Operators can now leverage the power of AI to coach agents towards a better outcome. Whether its mitigating churn, increasing sales or uncover customer intent; Observe.AI provides an ALL-IN-ONE approach to propel your call center from a cost center to a profit center.
Observe.AI helps Contact Centers proactively monitor compliance across 100% of interactions so that they never miss a compliance risk or coaching opportunity. With AI teams using Observe.AI gain context on customer complaints; ensure agents adopt mandatory dialogues, such as recorded line messaging; and help trainers build targeted coaching to keep agents on track. Observe.AI automatically redacts PII data from every single transcript.
Quality Management, Speech Analytics, Performance Management
for 30 days
30 Day Proof of Value managed by Observe.AI - All-IN ONE-QA, Agent Performance, Coaching on all Interactions powered by Observe.AI- VOICE ONLY
Observe.AI is a Conversational AI platform that enables remote Contact Centers to analyze 100% of Interactions for quality assurance and compliance; automate agent evaluations; and offer targeted coaching. For the first time, QA, Supervisors, Trainers, and Operators can collaborate in one place to drive agent behavior change and know what’s happening in every customer interaction.