Talkdesk is fully embedded within the Microsoft Dynamics experience so your agents can seamlessly handle cases from one screen. With click-to-call, screen pops and more, agents have everything they need to stay focused and resolve customer questions fast.
Agents can instantly see key customer context, including interaction history, when handling a call, helping them tailor every conversation to the customer or prospect.
Take advantage of pre-built, customizable automations that eliminate the need for agents to do manual updates, increasing their productivity while minimizing compliance risks and human error.
Automatically keep contact center and CRM data synchronized, ensuring agents have accurate information to understand, address and serve the customer.
Crm Sales & Marketing