Our deep learning AI uses what and how something is said to gauge agent performance and conversation quality. It listens to agents and customers to measure politeness, composure, empathy, and speaking style to calculate the conversation quality score.
Emotional Intelligence is the core of excellent customer experiences, but you can’t manage what you can’t measure. We built meilo to quantify subtle vocal behavioral patterns, offering x-ray vision to your sales and support teams’ effectiveness
Boost Agent Efficiency & Performance
Monitor agents’ performance and decode emotionally resonating content. Train agents’ soft skills, uncovering positive emotional and behavioral examples to guide their dynamic. Improve agents’ emotional intelligence and enhance their sales performance.
Bookmark Best Performing Calls
Keep your team engaged with the most relevant leading indicators of success with smart bookmarking. Integrate with performance and motivation management software to automate celebrations of great customer moments!