Developed by Behavioral Signals•Updated 06/03/2020•Version 1
Our deep learning AI uses what and how something is said to gauge agent performance and conversation quality. It listens to agents and customers to measure politeness, composure, empathy, and speaking style to calculate the conversation quality score.
Emotional Intelligence is the core of excellent customer experiences, but you can’t manage what you can’t measure. We built meilo to quantify subtle vocal behavioral patterns, offering x-ray vision to your sales and support teams’ effectiveness
Monitor agents’ performance and decode emotionally resonating content. Train agents’ soft skills, uncovering positive emotional and behavioral examples to guide their dynamic. Improve agents’ emotional intelligence and enhance their sales performance.
Keep your team engaged with the most relevant leading indicators of success with smart bookmarking. Integrate with performance and motivation management software to automate celebrations of great customer moments!
for 30 days
- 3rd Generation Call Analytics
- Transcription with Emotions & Behaviors for every call
- Tone Change metrics
- Intelligent KPIs, ie. Agent Performance, Customer Satisfaction
- Data-driven ML model updates
- In-call Annotation
- Best in class call metrics
- Emotions & Behaviors for every call
- Influence & Tone Change metrics
- Smart Notifications
- All features of Standard
- Custom Machine Learning
- Transcripts for every call
- NLP & Tone Fusion Analytics
- Intent Predictions
- Buy Signals
- Churn Signals
- CSAT workflows