LiveChat

Integration

Developed by Talkdesk

Updated 03/04/2021

Delight your customers and fuel your sales with a complete chat-based customer service experience

With this integration, you’ll be able to personalize every interaction since Talkdesk instantly displays each customer’s LiveChat contact history and information when their call is connected. No programming required, all you need is your LiveChat account information and you can synchronize data and instantly increase your team’s efficiency. On top of that, Talkdesk makes it simple to search for customers who have interacted with your company via LiveChat. Agents will never have to manually search for a chat transcript again, freeing up valuable time to spend attending to customers' needs.

Key features

Cut costs

One LiveChat agent can simultaneously talk with several customers and retain high customer satisfaction rates. This added efficiency will reduce your overall spend on customer service.

Increase sales

Use LiveChat to assist your visitors exactly when they need it, meaning more purchases and a higher than average order value.

Be proactive

Engage with your website visitors at any time and help them find the right products or information faster by reaching out and giving them a hand!

Build stronger relationships with customers

LiveChat is a personal, non-intrusive form of contact. You'll be able to connect better with your customers and build trust and loyalty.

Boost your accessibility

Adding LiveChat to your website improves customer satisfaction. Your visitors will instantly know your staff is on the other side ready to assist.

Manage your team with ease

Keep track of your customer service and sales team performance. The extended reports and supervision features give you vital data to boost your teams' productivity.

Additional information

Categories

Omnichannel