Level AI monitors all support conversations across support channels and tags key moments in every conversation. This helps your QA teams to quickly identify and evaluate key moments in a conversation and provide better agent feedback.
Slice and dice your contact center data with Query Builder. Generate a custom report with a few clicks, create relationships between different performance indicators, apply filters, group data, and do a lot more.
Our tech understands what customers are actually saying during a conversation, scours through all your knowledge sources and surfaces proactive hints in realtime to help agents provide the right answers to customers.
Financial Services & Insurance, Travel & Hospitality, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom, E-Commerce, Retail & Consumer Goods
Workforce Management, Quality Management, Agent Coaching & Performance
Commercial, Enterprise, Strategic