Level AI
Uncover deeper insights on agent performance & customer intent with Semantic Intelligence
Key features
AI-powered Quality Assurance
Level AI monitors all support conversations across support channels and tags key moments in every conversation. This helps your QA teams to quickly identify and evaluate key moments in a conversation and provide better agent feedback.
Analytics
Slice and dice your contact center data with Query Builder. Generate a custom report with a few clicks, create relationships between different performance indicators, apply filters, group data, and do a lot more.
Agent Assist
Our tech understands what customers are actually saying during a conversation, scours through all your knowledge sources and surfaces proactive hints in realtime to help agents provide the right answers to customers.
Additional information
Industry
Financial Services & Insurance, Travel & Hospitality, E-Commerce, Retail & Consumer Goods, Retail & Consumer Goods, Healthcare & Life Services, Public Sector, Telecom
Categories
Quality Management, Workforce Management, Agent Coaching & Performance
Customer Segments
Commercial, Enterprise, Strategic