Kustomer
Omnichannel Customer Service CRM
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Key features
AI for Customer Service Makes Everything More Convenient
AI isn’t taking over. It’s simply driving smarter processes for both customers and agents. Kustomer IQ contextualizes conversations, eliminates time-consuming tasks and deflects repetitive questions so everyone is less distracted and you reduce cost per contact.
Gauge the Effectiveness of Your Operation
Our standard reporting stack details how individuals and teams are performing and native CSAT measurement tracks your effectiveness across channels. Summarize and export specific data sets with custom report building capabilities.
Turn Customers Into Advocates With Proactive Support
Bulk messaging capabilities transform your team into a profit center. By targeting specific customer segments based on your unique data, like orders, location, or CSAT, you can improve retention by mitigating issues, sending brand-building offers, or reengaging dissatisfied customers.
Reduce Handle Times With Intelligent Omnichannel Routing
It’s easy to improve first contact resolution when teams are prepared. Our queuing and routing engine, powered by Kustomer IQ, accurately matches customers with agents based on needs and capacity, drastically reducing wait times across all channels.
Additional information
Industry
Financial Services & Insurance, Healthcare & Life Services, E-Commerce, Retail & Consumer Goods, Public Sector
Categories
Crm Sales & Marketing
Customer Segments
Commercial, Enterprise, Strategic
Plans & Pricing
Enterprise License
89
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
With our enterprise license you get: email, chat, SMS, Social, WhatsApp, Self-service, Talkdesk integration, proactive service, Actionable Integrations, Business process automation via our Workflow Engine, Standard and Custom Reporting, Multilingual Support, Kustomer IQ Lite, Satisfaction Measurement and Reporting, 250 Knowledge Base Deflections & Fully Automated Conversations per Org, Language Detection: 5 Languages, Sentiment Analysis
Ultimate License
139
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
With our Ultimate license you get: With our enterprise license you get: email, chat, SMS, Social, WhatsApp, Self-service, Talkdesk integration, proactive service, Actionable Integrations, Business process automation via our Workflow Engine, Standard and Custom Reporting, Multilingual Support, Kustomer IQ Lite, Satisfaction Measurement and Reporting, 250 Knowledge Base Deflections & Fully Automated Conversations per Org, Language Detection: 5 Languages, Sentiment Analysis, Enhanced Routing, Real time Dashboards, Live Agent Auditing, Unlimited Collaboration Users, Sandbox Access, Extended API Rate Limit, SAML Single Sign On
HIPPA
25
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
Kustomer helps customers fulfill their HIPAA obligations by providing covered entities and business associates with appropriate security configuration options to safeguard protected health information (PHI). Our Business Associate Agreement (BAA) is available to customers upon request in alignment with HIPAA standards. Learn more about Kustomer’s HIPAA compliance here.
Snowflake License
5
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
Snowflake License per named agent per agent
Datastream License
5
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
Datastream License (e.g. Kinesis Data Stream) per named agent per license
SAML Enabled License
10
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
SAML Enabled License per named agent per month
API Limit Increase
25
user/month
The next generation of customer service CRM does more than just manage support conversations. In one record of truth, manage and contextualize data to drive smarter processes that scale business, not headcount.
Available for Ultimate Licenses only, per named agent per month