Kustomer

Integration

Developed by Talkdesk

Updated 03/18/2021

Connect Kustomer with Talkdesk to optimize every stage of the customer service journey and provide quality interactions

Talkdesk for Kustomer brings together the next generation of customer service CRM with the power of Talkdesk to power agents with more meaningful customer data, helping them work more efficiently, personalize every interaction and put the customer back in customer service.

Key features

Personalize every service interaction

Give agents insight into customer and prospect contact history from Kustomer directly in Talkdesk right when a call is connected, enabling them to use contextual information to turn mundane service calls into meaningful customer experiences.

Synchronize CRM and contact center data

Talkdesk automatically synchronizes contacts, activities, and notes between Kustomer and Talkdesk in real time. This ensures agents have the most up-to-date information and can better serve customers throughout their entire journey.

Boost agent productivity through automation

Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Give agents time back in their day to serve customers properly by configuring certain Talkdesk events to automatically trigger actions in Kustomer.

Provide agents a unified place to work

Enable agents to work out of a single application and reduce the need to switch between the contact center and CRM. Agents can perform Kustomer actions, such as creating activities and notes, without ever needing to leave the Talkdesk interface.

Get started immediately

Effortlessly configure Talkdesk for Kustomer™ in a few simple clicks. All you need is your Kustomer account information to start synchronizing data and instantly increasing your customer service team’s efficiency.

Additional information

Categories

Crm Sales & Marketing