Give agents insight into customer and prospect contact history from Kustomer directly in Talkdesk right when a call is connected, enabling them to use contextual information to turn mundane service calls into meaningful customer experiences.
Talkdesk automatically synchronizes contacts, activities, and notes between Kustomer and Talkdesk in real time. This ensures agents have the most up-to-date information and can better serve customers throughout their entire journey.
Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Give agents time back in their day to serve customers properly by configuring certain Talkdesk events to automatically trigger actions in Kustomer.
Enable agents to work out of a single application and reduce the need to switch between the contact center and CRM. Agents can perform Kustomer actions, such as creating activities and notes, without ever needing to leave the Talkdesk interface.
Effortlessly configure Talkdesk for Kustomer™ in a few simple clicks. All you need is your Kustomer account information to start synchronizing data and instantly increasing your customer service team’s efficiency.
Crm Sales & Marketing