Knowmax

Developed by KochartechUpdated 07/20/2020Version 1.0.0

Empower agents to answer customer queries using AI-powered Knowledge Management Platform

Knowmax is an enterprise grade Knowledge Management, Transforming Contact Center Into Resolution Center & Drive Customer Self Service. With solutions deployed in over 20 countries, we empower brands to achieve Digital Transformation & Omni-Channel Initiatives. Knowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints. Engage with your customers seamlessly across a range of different channels, including digital channels like mobile, web, chat and assisted channels like Contact centers, retail and on the field with a knowledge base management software. Integrating Knowmax with Talkdesk allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation. Knowmax Consists of the following Modules: Decision Trees Dynamic FAQs, Articles (Knowledge Base) & Document Management System Picture Guides Learning & Quiz Management (Optional) Core Benefits Delivered: Zero Documentation Error by Agents Achieve & maintain SLAs- Reduced AHTs, FCRs Reduce Repeat Calls Deliver Contextual & Actionable Information- Agent Satisfaction Reduce on-boarding time of Agents

Learning & Quiz Management System

Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management.

Google like Intuitive Elastic-Search along with Indexing of content

With features like predictive and SEO friendly search, your content can be easily sought out to enable better search results for users. Knowmax learns to adapt to your most frequently searched queries to bring to you the content you need with a click of a button. It also helps to search within the content with the indexing feature and highlights the searched content.

Dynamic creation, curation and collaboration of content for all touch points

A DIY platform to create contextual and actionable content. It comes with dynamic features that help you create information briskly with rich editor framework, easy interlinking of modules and content reusability.

Article’s, FAQs and Document Management System

Navigate through queries using knowledge base software managing all relevant information that users need, ranging from ‘how-to’ articles to frequently asked questions. AI and ML powered content curation capabilities with extensive versioning of documents and content.

Picture Guides

Visual assistance that agents need while troubleshooting and navigation of complex How to customer scenarios. Ensure the best for agents and users by allowing for faster and efficient resolutions. Foster digital adoption and self-service with visual components.

Cognitive Decision Tree

Resolve complex queries and simplify customer interactions to a few clicks. Streamline technical processes for support teams and customers with a step-by-step intuitive workflow.

Plans & Pricing

Knowmax Knowledge Management Free Trial

Free

for 30 days

14-Days Free trial

1. Limited Users
2. Decision Trees
3 Articles, FAQs and Document Management System
4. Intuitive Picture Guides
5. Content creation, curation and collaboration capabilities
6. Reporting and Analytics