Intercom

Integration

Developed by Talkdesk

Updated 03/04/2021

Give customers a conversational experience they will remember with Intercom

Take a conversational approach to every step of the customer journey and turn “just looking” into buying. Every customer interaction is an opportunity to build a long-lasting relationship. By integrating your Talkdesk contact center with Intercom you can convert more website visitors into customers with targeted messages, bots and real-time chat. Increase your visitor-to-paid conversion rate and keep your customers coming back.

Key features

Make every customer a happy customer

Give customers personal touchpoints with your brand through the familiar medium of messaging. With live chat, empower customers to reach you at the exact moment that they have issues they can’t solve and deliver better experiences than email alone.

Chat in real-time—or on your own time

Set clear expectations with customers based on your team's bandwidth. Chat in real-time with customers, or use bots to collect upfront details and get back to them later.

Set your business for faster growth


Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Live chat provides visitors with instant access to your support and sales teams, giving you more opportunities to turn visitors into paying customers.

Send tailor-made messages, en masse

Keep your customers engaged without losing efficiency by sending personalized messages to an entire group. Segment customers and trigger outbound email, push, website or in-product content based on what they’re doing and where.

Additional information

Categories

Omnichannel