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iBenchmark

Application

Updated 07/28/2022

Version 1

iBenchmark: Automated Benchmarking Tool by BenchmarkPortal

Ease + Expertise. iBenchmark is an automated benchmarking tool that allows your contact center data to flow through a secure API to BenchmarkPortal’s servers: the largest contact center database in the world. iBenchmark subscribers will receive monthly reports on their KPIs -- giving management the ability to measure their center's performance against its peers thus providing more managerial control and insight in selecting improvement initiatives that will have measurable impacts on financial and operational performance.

Key features

Ease of Use

KPI reports are generated automatically with very little involvement from stakeholders.

Expert Advice

iBenchmark subscribers get expert analysis and recommendations from BenchmarkPortal's team of Contact Center Professionals.

Apples-to-Apples Comparison

Your contact center will be benchmarked against its peers, thus giving managers a better picture of how well they are performing against their competitors.

Largest Contact Center Database in the World

BenchmarkPortal has been collecting contact center metrics since 1995 accross a number of industries, ensuring that the data presented to clients are both timely and accurate.

Additional information

Plans & Pricing

Benchmark reports of your center's performance covering over 41 KPIs.

iBenchmark Pro Plus gives you benchmark data, comparing your contact center's performance to that of your industry - covering over 41 metrics, including social media metrics. This plan also includes quarterly readouts/analysis of your performance and custom KPI trends analysis reports.

Free iBenchmark Lite Report, covering 16 data points.

The Free trial is open to all TalkDesk clients. iBenchmark Lite will come with a free report and a one-time "readout" where one of our Senior Consultants will deliver an analysis of the contact center's performance.