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iBenchmark
Developed by Benchmark Portal•Updated 12/04/2020•Version 1
iBenchmark: Automated Benchmarking Tool by BenchmarkPortal
Ease + Expertise. iBenchmark is an automated benchmarking tool that allows your contact center data to flow through a secure API to BenchmarkPortal’s servers: the largest contact center database in the world. iBenchmark subscribers will receive monthly reports on their KPIs -- giving management the ability to measure their center's performance against its peers thus providing more managerial control and insight in selecting improvement initiatives that will have measurable impacts on financial and operational performance.Largest Contact Center Database in the World
BenchmarkPortal has been collecting contact center metrics since 1995 accross a number of industries, ensuring that the data presented to clients are both timely and accurate.
Ease of Use
KPI reports are generated automatically with very little involvement from stakeholders.
Apples-to-Apples Comparison
Your contact center will be benchmarked against its peers, thus giving managers a better picture of how well they are performing against their competitors.
Expert Advice
iBenchmark subscribers get expert analysis and recommendations from BenchmarkPortal's team of Contact Center Professionals.
Plans & Pricing
iBenchmark Expert - Small Centers
9
seat/month
For contact centers with 250 or fewer agents.
Ideal for small contact centers. Minimum purchase amount of $500/month.
iBenchmark Expert - Medium Centers
8
seat/month
For contact centers with 251 to 500 agents.
Ideal for medium-size contact centers.
iBenchmark Expert - Large Centers
7
seat/month
For contact centers with 501 to 1000 agents.
Ideal for large-size contact centers.
iBenchmark Expert - Enterprise
6
seat/month
For contact centers with over 1000 agents.
Ideal for enterprise contact centers.
iBenchmark Lite
Free
for 30 days
Free iBenchmark Lite Report, covering 16 data points.
The Free trial is open to all TalkDesk clients. iBenchmark Lite will come with a free report and a one-time "readout" where one of our Senior Consultants will deliver an analysis of the contact center's performance.