BenchmarkPortal has been collecting contact center metrics since 1995 accross a number of industries, ensuring that the data presented to clients are both timely and accurate.
KPI reports are generated automatically with very little involvement from stakeholders.
Your contact center will be benchmarked against its peers, thus giving managers a better picture of how well they are performing against their competitors.
iBenchmark subscribers get expert analysis and recommendations from BenchmarkPortal's team of Contact Center Professionals.
Benchmarking, Reporting, & Bi
iBenchmark Pro Plus gives you benchmark data, comparing your contact center's performance to that of your industry - covering over 41 metrics, including social media metrics. This plan also includes quarterly readouts/analysis of your performance and custom KPI trends analysis reports.
for 30 days
The Free trial is open to all TalkDesk clients. iBenchmark Lite will come with a free report and a one-time "readout" where one of our Senior Consultants will deliver an analysis of the contact center's performance.