BenchmarkPortal has been collecting contact center metrics since 1995 accross a number of industries, ensuring that the data presented to clients are both timely and accurate.
KPI reports are generated automatically with very little involvement from stakeholders.
Your contact center will be benchmarked against its peers, thus giving managers a better picture of how well they are performing against their competitors.
iBenchmark subscribers get expert analysis and recommendations from BenchmarkPortal's team of Contact Center Professionals.
Benchmarking, Reporting, & Bi
Ideal for small contact centers. Minimum purchase amount of $500/month.
Ideal for medium-size contact centers.
Ideal for large-size contact centers.
Ideal for enterprise contact centers.
for 30 days
The Free trial is open to all TalkDesk clients. iBenchmark Lite will come with a free report and a one-time "readout" where one of our Senior Consultants will deliver an analysis of the contact center's performance.