Hoopla

High employee turnover is extremely expensive and can be especially high in contact centers. Disengaged agents have lower levels of performance and customer satisfaction and can negatively impact company morale. Hoopla leverages gamification to drive increases in engagement, performance, and retention.

Keep your remote agents connected to the culture with Hoopla. Public recognition, visibility into all key metrics, and friendly competition will ensure that they feel part of the team at all times. Track and coach skills through 1on1s using the performance console and keep them driving to higher levels of performance. No matter where agents are based, Hoopla makes work more fun and inspires your agents to perform at their best.

Connect your team’s everyday workflow to the data you need. See real-time results and automate reporting:
-Broadcast Salesforce or MS Dynamics data for the whole team to use, displaying Talkdesk and your CRM data in a dynamic, engaging way.
-Slack and Teams integrations amplify your messages, alerts, birthdays, anniversaries and competition updates to the team.
-Google Sheets and Excel 365 integrations give you the ability to perform calculations on Hoopla metrics and produce derivative metrics using formulas or add metrics not available in other systems.

Unlimited alerts. Unlimited competitions. Unlimited emails. Unlimited content. We've deployed with companies as small as 20 employees and as large as 10,000+ employees working all over the world in offices, in contact centers and in their homes.

Recognition from managers and peers is proven to increase engagement and reduce employee turnover. Let Hoopla automate the process and make sure progress and performance improvements are noticed the minute they occur.

Repetitive tasks such as making cold contacts or answering the phone are often exhausting and boring. Friendly competition, celebration, and goals and progress makes the tasks more fun and brings excitement to the culture. Celebrate wins, launch challenges and contests, and infuse energy into the culture with Hoopla.