Hoopla

Application

Developed by Hoopla Software Inc.

Updated 08/27/2021

Version 1

The Ultimate Performance Management and Motivation Platform for Contact Centers

Motivate your contact center agents with a gamified workplace experience like no other. Hoopla by Raydiant’s Talkdesk integration brings more engagement, fun, and productivity to contact center workspaces. Reduce turnover and retain top performers with Hoopla, turning your KPIs and company metrics into fun competitions, and your TVs and devices into live leaderboards. Take your employee experience to a whole new level using this powerful performance and motivation driver that’s effective for all work environments: in- office, remote, and hybrid.

Key features

How Talkdesk Integrates with Raydiant

Hoopla by Raydiant allows contact centers to use Talkdesk data to turn their most important metrics into engaging gaming opportunities. This powerful integration lets you create and manage workplace competitions by integrating and sharing data across key data platforms.

Create a Goal-Oriented Culture

Need a company culture overhaul? Hoopla’s Talkdesk integration brings your business goals and individual KPIs into focus, keeping them top of mind through live reporting on office leaderboards and messaging channels. Transform dull daily duties into growth opportunities, as your agents can track their own progress in real time. Watch their skills and confidence grow along with your business.

Motivate Through Gamification

High employee turnover is extremely expensive and can be especially high in contact centers. Disengaged agents have lower levels of performance and customer satisfaction and can negatively impact company morale. Hoopla leverages gamification to drive increases in engagement, performance, and retention.

Give Recognition and Rewards

Repetitive tasks such as making cold contacts or answering the phone are often exhausting and boring. Friendly competition, celebration, and goals and progress makes the tasks more fun and brings excitement to the culture. Celebrate wins, launch challenges and contests, and infuse energy into the culture with Hoopla.

Easily Integrate Key Data

Streamline all your workflows by letting Hoopla access data from Talkdesk, Salesforce, MS Dynamics, and other data platforms. You can even use Google Sheets and Excel 365 to perform calculations and apply formulas to your Hoopla metrics. Share it all effortlessly through the platform’s Slack and Microsoft Teams integration for more meaningful messaging.

Make Work Fun Again

Struggling with disengaged agents, a sky-high turnover rate, or overall low company morale? Talkdesk and Hoopla turn this around with fun and friendly workplace competitions that encourage workers to show up and shine. Inspire your agents and provide a more dynamic work environment by turning KPIs into contests, team challenges, and one-on-one battles.

Additional information

Categories

Messaging, Performance Management

Business Outcome

Featured

Plans & Pricing

Hoopla Trial

Free

for 30 days

30 day Hoopla trial for Performance Management, Motivation and Gamification

A 30 day, full featured Hoopla trial. Pull in users and data from Talkdesk, Salesforce, Dynamics, Google Sheets. Leading platform for Performance Management, Motivation and Gamification.