Hoopla

Hoopla by Raydiant allows contact centers to use Talkdesk data to turn their most important metrics into engaging gaming opportunities. This powerful integration lets you create and manage workplace competitions by integrating and sharing data across key data platforms.

Need a company culture overhaul? Hoopla’s Talkdesk integration brings your business goals and individual KPIs into focus, keeping them top of mind through live reporting on office leaderboards and messaging channels. Transform dull daily duties into growth opportunities, as your agents can track their own progress in real time. Watch their skills and confidence grow along with your business.

High employee turnover is extremely expensive and can be especially high in contact centers. Disengaged agents have lower levels of performance and customer satisfaction and can negatively impact company morale. Hoopla leverages gamification to drive increases in engagement, performance, and retention.

Repetitive tasks such as making cold contacts or answering the phone are often exhausting and boring. Friendly competition, celebration, and goals and progress makes the tasks more fun and brings excitement to the culture. Celebrate wins, launch challenges and contests, and infuse energy into the culture with Hoopla.

Streamline all your workflows by letting Hoopla access data from Talkdesk, Salesforce, MS Dynamics, and other data platforms. You can even use Google Sheets and Excel 365 to perform calculations and apply formulas to your Hoopla metrics. Share it all effortlessly through the platform’s Slack and Microsoft Teams integration for more meaningful messaging.

Struggling with disengaged agents, a sky-high turnover rate, or overall low company morale? Talkdesk and Hoopla turn this around with fun and friendly workplace competitions that encourage workers to show up and shine. Inspire your agents and provide a more dynamic work environment by turning KPIs into contests, team challenges, and one-on-one battles.